{"id":1953254,"url":"https://alion.io/job/vantor-manager-customer-success-mea","title":"Manager, Customer Success, MEA","company":{"id":15008,"name":"Vantor","domain":"vantor.com","url":"https://alion.io/company/vantor","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates","Saudi Arabia"],"countries":["AE","SA"],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T11:03:53Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T07:12:47Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.\nPlease review the job details below.\nWhat We Are Seeking\nVantor is seeking a Manager, Customer Success to lead customer success across the Middle East & Africa (MEA), ensuring our customers realize maximum value from their investment while building long-term strategic partnerships.\nThis role is both customer-facing and operational. The successful candidate will manage a portfolio of strategic accounts while leading the MEA Customer Success team, driving consistent execution, improving operational processes, and providing the reporting and insights that enable better business decisions.\nThe ideal candidate combines strong technical aptitude with exceptional relationship management skills and has a passion for building scalable customer success practices in a fast-growing, mission-focused organization.\nWhat You'll Do\nOwn Strategic Customer Relationships\nServe as the primary Customer Success lead for a portfolio of strategic government customers across the MEA region.\nBuild trusted relationships with operational users, technical teams, and executive stakeholders.\nConduct regular operational reviews, quarterly business reviews, and executive engagement sessions.\nMaintain a high level of responsiveness for operational issues and mission-critical customer needs.\nDrive Customer Health & Adoption\nMonitor customer health, product adoption, usage trends, and satisfaction.\nDevelop customer success plans that improve adoption, retention, and long-term value realization.\nIdentify risks early and coordinate cross-functional action plans to resolve issues.\nEnsure customers receive maximum value from Vantor's products and services.\nProvide Technical & Operational Customer Support\nAct as the regional customer advocate for technical and operational matters.\nSupport customers using Vantor platforms including Hub, Nexus, Sentry, RAP and DAF, while coordinating specialist support where required.\nInterface directly with Product, Engineering, Help Desk and Technical Support teams to ensure timely issue resolution.\nGather complete technical information to accelerate problem resolution and reduce unnecessary escalation cycles.\nCoordinate customer onboarding, operator training, and replacement user training.\nSupport Commercial Growth\nPartner with Strategic Account Managers and Account Executives to support renewals and long-term customer retention.\nIdentify expansion, cross-sell, and upsell opportunities through strong customer engagement.\nMaintain a deep understanding of customer priorities and align product capabilities with evolving operational needs.\nSupport commercial negotiations through customer insight and operational knowledge.\nOperational Excellence & Reporting\nOwn the monthly Customer Success operational reporting process for the region.\nProduce dashboards and reports covering customer health, support metrics, product adoption, renewal risks, customer engagement, and operational performance.\nAnalyze trends and recommend improvements that increase efficiency, consistency, and customer satisfaction.\nLead continuous process improvement initiatives across Customer Success, driving standardization, automation, and operational maturity.\nPartner with Sales Operations, Product, Engineering, and Finance to improve cross-functional processes and reporting.\nCustomer Insight & Voice of Customer\nDevelop a deep understanding of customer missions, workflows, and operational environments.\nCapture customer feedback and translate it into actionable recommendations for Product, Engineering, and leadership.\nServe as the voice of the customer within Vantor, advocating for improvements that enhance customer outcomes.\nLead the MEA Customer Success Function\nLead, coach, and develop the MEA Customer Success team, currently consisting of one additional Customer Success Manager, creating a high-performing and customer-focused culture.\nSet priorities, allocate resources, and ensure consistent execution across customer accounts.\nEstablish best practices, playbooks, and operating rhythms for customer engagement and success.\nPartner closely with Regional Sales leadership to align customer success activities with commercial priorities.\nServe as a strategic operational partner to the VP by preparing executive updates, presentations, reports, and other business communications to support decision-making and stakeholder engagement.\nMaintain a comprehensive understanding of regional operations, strategic priorities, and business opportunities, proactively synthesizing information and ensuring the VP is informed of key developments.\nCoordinate and support cross-functional operational initiatives by drafting correspondence, briefing materials, meeting agendas, and other executive deliverables while tracking action items and ensuring timely follow-up.\nWhat You'll Bring\nRequired Qualifications\nExperience leading customer success, customer operations, technical account management, or strategic customer support teams.\nDemonstrated experience managing customer relationships within enterprise software, SaaS, geospatial, intelligence, defense, or government environments.\nStrong people leadership experience with the ability to coach, develop, and motivate teams.\nExcellent operational and analytical skills, with experience producing executive-level reporting and dashboards.\nStrong technical aptitude and ability to quickly learn complex software platforms.\nExcellent communication and stakeholder management skills.\nProven ability to manage multiple priorities in a fast-paced environment.\nPreferred Qualifications\nExperience supporting government or defense customers.\nExperience working with secure or mission-critical environments.\nArabic language capability is highly desirable.\nAbility to obtain required security clearances where applicable.\nWillingness to travel throughout the MEA region and internationally as required.\nWillingness to spend an initial onboarding period in the United States to develop deep product and operational knowledge.\n\nSuccess in This Role\nThe successful candidate will:\nBuild trusted, long-term customer relationships across the MEA region.\nDeliver consistently high customer satisfaction and strong renewal outcomes.\nDevelop a high-performing Customer Success team.\nImprove operational visibility through meaningful reporting and data-driven insights.\nCreate scalable processes that improve efficiency, consistency, and customer experience.\nServe as a strategic partner to Sales, Product, Engineering, and leadership while ensuring customers achieve maximum value from Vantor solutions.\nEEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.","description_format":"text","description_chars":7503,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Earth Observation","Space Services"],"lifecycle":[{"event":"open","at":"2026-10-06T11:03:53Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.579,"p_room":0.9,"age_days":15,"expected_fill_days":37,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/vantor-manager-customer-success-mea","json_url":"https://alion.io/job/vantor-manager-customer-success-mea.json","meta":{"generated_at":"2026-10-22T19:53:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15008},"rest":"https://alion.io/mcp/rest/get_company?id=15008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvantor-manager-customer-success-mea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvantor-manager-customer-success-mea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvantor-manager-customer-success-mea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vantor-manager-customer-success-mea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvantor-manager-customer-success-mea"}]}