{"id":2955989,"url":"https://alion.io/job/vantor-technical-customer-support-representative-emea-2","title":"Technical Customer Support Representative, EMEA","company":{"id":15008,"name":"Vantor","domain":"vantor.com","url":"https://alion.io/company/vantor","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"QGIS","optional":true}],"status":"live","first_seen_at":"2026-10-20T21:30:14Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T07:12:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.\nPlease review the job details below.\nVantor is seeking a Technical Customer Support Representative to support customers across the EMEA region from our London office. This customer-facing role combines order and technical support with geospatial imagery operations. You’ll help customers define their imagery requirements, support image selection and tasking, and use your knowledge of satellite imagery and geospatial tools to help resolve questions and assess basic product quality.\nThis is a good opportunity for someone with a GIS, geography, remote sensing, or Earth observation background who enjoys working directly with customers and coordinating solutions across teams.\nResponsibilities\nAnswer inbound email and phone communications.\nAssist customers in defining order requirements, including image selection. Apply GIS or geospatial knowledge when discussing customer imagery needs.\nProcess orders and prepare quotations and feasibility assessments.\nSubmit tickets and queries to support internal and customer issues.\nProvide technical support for Vantor’s SaaS programs.\nUse knowledge of company policies and departments to find answers to technical questions.\nUse knowledge of satellite imagery, along with relevant GIS or geospatial knowledge, to perform basic quality control evaluations and provide recommendations.\nManage tasking and archive projects effectively to support operational delivery.\nAct as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.\nCollaborate with Sales and Support teams to demonstrate the value of the support offering to clients and identify opportunities to expand support business.\nAttend training and development courses.\nProvide training to peers and customers as needed.\nCommunicate effectively with all levels of the company and with customers.\nProvide on-call support for high-value projects, which may require weekend work and includes an additional supplement.\nMinimum Qualifications:\nMust be able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday)\nA relevant degree or equivalent experience\n2 Years Experience in customer service roles, preferably in a professional or B2B setting\nStrong attention to detail\nAble to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)\nProficient oral and written communication skills\nProficient Listening and Comprehension Skills\nEffective diagnostic, troubleshooting, problem solving and analytical capabilities\nAdaptability\nTime Management\nAbility to travel internationally (less than 10%)\nPreferred Qualifications\nExperience with GIS or geospatial tools such as QGIS, ArcGIS Pro, or ArcMap.\nExperience and/or background in Geography or Geospatial Intelligence\nFamiliarity with satellite imagery, Earth observation, remote sensing, or geospatial data.\nExperience reviewing imagery or maps, working with customer location requirements, or supporting geospatial products.\nExperience with customer relationship management (CRM) systems.\nEEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. 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