{"id":1152375,"url":"https://alion.io/job/vapi-engineering-manager-trust-safety","title":"Engineering Manager, Trust & Safety","company":{"id":977,"name":"Vapi","domain":"vapi.ai","url":"https://alion.io/company/vapi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":264000,"max":297000,"currency":"USD","period":"year","gross":null,"usd_annual":297000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Vapi","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:12:32Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T21:22:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Vapi (/ˈVɑːpi/):\nVoice AI that resolves, not transfers\n\nPowering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life\n\nTrusted by 1 million developers building the future of voice agents\n\nBacked by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised\n\nTry talking to Vapi now!\n\nWhy We’re Hiring This Role:\nVapi is scaling fast, and the systems that protect our revenue and customer trust need dedicated engineering leadership. You’ll lead a team of four engineers across billing, fraud, and outbound telephony, with billing, pricing, and packaging making up the largest share of the work.\n\nPartner closely with our PM for Enterprise & Governance to set priorities and turn the roadmap into reliable delivery. You’ll strengthen the team’s existing operating rhythm, coach engineers, and own service reliability, on-call, and incident response.\n\nPeople leadership is the priority: expect roughly 60-70% people management and 20-30% hands-on building, alongside architecture and code review. The balance can flex with team needs. You’ll shape how the team works and build systems that scale with Vapi.\n\nWhat You’ll Do:\n30 Days: Learn our billing, fraud, and outbound telephony systems. Meet each engineer and your product partners, understand current commitments, and assess architecture, service ownership, on-call coverage, and team development needs. Align on the highest-priority gaps.\n\n60 Days: Build on existing team routines to strengthen planning and delivery with Product, define service ownership, and strengthen on-call and incident response practices. Guide architecture and code reviews, deliver an initial prioritized improvement, and set clear expectations and growth goals with each engineer.\n\n90 Days: Own engineering delivery against a shared roadmap for billing, pricing, packaging, fraud, and outbound telephony. Use delivery and reliability data to prioritize improvements, build actionable development plans for the team, and identify the hiring and system investments needed to scale.\n\nWho You Are:\nDemonstrated engineering management experience across coaching, performance, leveling, and career development. You can assess promotion readiness, handle difficult people situations, motivate engineers, and hold a team accountable for results.\n\nExperience designing scalable, reliable enterprise systems and leading engineers through complex technical problems. Billing systems experience is a strong plus; AI expertise is not required.\n\nStrong hands-on coding, architecture, and system design skills. You bring informed opinions to code review, evaluate tradeoffs, and earn the team’s trust through technical depth.\n\nExperience owning reliable services and improving on-call and incident response practices. Experience hiring and building a small engineering team is a plus.\n\nExperience partnering with a PM, with clear judgment about Product and Engineering responsibilities. You can translate product requirements into technical plans and work through disagreements constructively.\n\nExperience in trust and safety, fraud/risk, voice/telephony, or outbound-call compliance is a plus, as is experience scaling a newly formed team.\n\nHow We Work:\nBuild something worthy of love\nCraft matters. We aim to build products and experiences customers genuinely love, not just tolerate.\n\nCommit and follow through\nWe finish what we start and build trust by being people others can count on.\n\nWhy not today?\nWe value urgency and momentum. The fastest path to customer value usually wins.\n\nSeek raw input\nWe go directly to customers, data, and teammates instead of relying on summaries or assumptions.\n\nIt’s our problem\nWe operate as one team. We share credit, own mistakes together, and support each other when things get hard.\n\nBe direct and kind\nWe give feedback clearly, respectfully, and without delay.\n\nWhy Vapi:\nGenerational impact: Build the human interface for every business\n\nOwnership culture: Many of us are previous founders\n\nKind team: The founders, Jordan and Nikhil, are Canadians\n\nTier-1 Investors: YC, KP seed, Bessemer\n\nWhat We Offer:\nReal stake: Annual base salary of $264,000-$297,000, plus equity\n\nComprehensive health coverage: medical, dental, and vision plans\n\nTeam love: We love hanging out, and we do quarterly off-sites\n\nFlexible time off: take what you need\n\nMore: catered meals, transportation, equipment, and a $10k annual L&D budget","description_format":"text","description_chars":4435,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","AI Agents","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-09-23T18:29:23Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":83,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":297000,"is_top_pay":true},"html_url":"https://alion.io/job/vapi-engineering-manager-trust-safety","json_url":"https://alion.io/job/vapi-engineering-manager-trust-safety.json","meta":{"generated_at":"2026-09-26T00:29:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":401,"day_limit":5000,"remaining_today":4599,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}