{"id":1406345,"url":"https://alion.io/job/vaporvm-noc-l1-engineer","title":"NOC L1 Engineer","company":{"id":48785,"name":"VaporVM","domain":"vaporvm.com","url":"https://alion.io/company/vaporvm","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":88},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-09-28T17:47:52Z","employer_posted_date":null,"last_verified_at":"2026-09-28T17:47:52Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"We are looking for a NOC L1 Engineer to monitor IT infrastructure, networks, systems, and applications in a 24/7 NOC environment. The role involves first-level troubleshooting, incident management, alert handling, and timely escalation to L2/L3 teams.\n\nKey Responsibilities\nMonitor network devices, servers, applications, and infrastructure using monitoring tools.\nMonitor WAN, LAN, VPN, internet connectivity, bandwidth, latency, and availability.\nRespond to alerts, alarms, and service disruptions and perform L1 troubleshooting.\nTroubleshoot basic TCP/IP, DNS, DHCP, routing, switching, VPN, and connectivity issues.\nPerform basic troubleshooting of routers, switches, firewalls, Windows and Linux systems.\nLog, categorize, prioritize, and track incidents through ITSM/ticketing platforms.\nEnsure incidents and alerts are handled within defined SLAs.\nEscalate complex or unresolved issues to L2/L3 teams as per escalation procedures.\nMaintain accurate incident records, shift handovers, and operational reports.\nCoordinate with technical teams, vendors, and service providers during incidents.\n\nRequired Skills & Experience\nBachelor's degree in Computer Science, IT, Software Engineering, Networking, or related field.\n1–3 years of experience in NOC, Network Operations, IT Support, Service Desk, or Infrastructure Support.\nStrong understanding of networking fundamentals, TCP/IP, LAN/WAN, VPN, DNS, DHCP, routing, and switching.\nFamiliarity with monitoring tools such as PRTG, SolarWinds, Zabbix, Nagios, or ManageEngine.\nKnowledge of Windows/Linux troubleshooting and IT infrastructure monitoring.\nFamiliarity with ServiceNow, Jira, Fresh service, ManageEngine, or similar ITSM platforms.\nBasic understanding of incident, problem, and change management.\nStrong troubleshooting, communication, documentation, and analytical skills.\nWillingness to work rotational shifts in a 24/7 NOC environment.\n\nPreferred Certifications: CCNA, CompTIA Network+, ITIL Foundation, CompTIA A+, or relevant Microsoft certifications.","description_format":"text","description_chars":2018,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-28T18:00:02Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["seen:4","win:early","comp:junior"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vaporvm-noc-l1-engineer","json_url":"https://alion.io/job/vaporvm-noc-l1-engineer.json","meta":{"generated_at":"2026-10-04T01:35:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2060,"day_limit":5000,"remaining_today":2940,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}