{"id":836654,"url":"https://alion.io/job/varicent-application-support-sql-12-month-maternity-leave-contract","title":"Application Support / SQL - (12 Month Maternity-leave Contract)","company":{"id":686603,"name":"Varicent","domain":"varicent.com","url":"https://alion.io/company/varicent","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["RO"],"hiring_countries_total":1,"salary":{"min":127000,"max":166700,"currency":"RON","period":"year","gross":null,"usd_annual":36054},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-01T13:41:40Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-30T17:54:03Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"At Varicent, we’re not just transforming the Sales Performance Management (SPM) market-we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:\nInnovate with Purpose: Build impactful solutions for customers worldwide.\nJoin Excellence: Work in a diverse, collaborative, and innovative team.\nShape the Future: Lead in redefining revenue optimization.\nGrow Together: Unlock your potential in a supportive environment.\nJoin us at Varicent-where your talent and ambition meet limitless opportunities for success!\nImportant: This role is listed as a 12 month contract.\nSummary of the Role and Team \nAs a Technical Analyst I, you will join Varicent's Technical Support team, a customer-facing organization responsible for helping customers successfully use and adopt Varicent's SaaS and on-premises solutions. \nWorking closely with customers, Product, Engineering, and internal support teams, you will investigate technical issues, provide timely resolutions, and help customers maximize the value of their Varicent solutions. This role offers exposure to a broad range of technologies and is ideal for someone who enjoys problem-solving, troubleshooting, and delivering exceptional customer experiences. \nWhat You Will Be Doing \nInvestigate and resolve technical issues by analyzing customer-reported problems, reviewing logs, gathering diagnostic information, and reproducing issues \nCommunicate clearly with customers regarding issue status, troubleshooting steps, resolution plans, and next actions \nMaintain accurate case documentation and customer records within CRM and support systems \nUtilize support tools, knowledge resources, and established processes to manage cases efficiently \nCollaborate with Product, Engineering, and internal teams to escalate issues and support resolution efforts \nShare product knowledge and best practices that help customers improve solution utilization and business outcomes \nContribute to service-level objectives by supporting key performance metrics such as response times, resolution targets, and quality standards \nParticipate in on-call and weekend support rotations as required \nWhat You Bring \n1+ years of experience supporting software applications, SaaS platforms, or customer-facing technical environments \nKnowledge of relational databases and SQL fundamentals \nFamiliarity with client-server architecture and web-based application troubleshooting \nStrong analytical and problem-solving skills with the ability to investigate technical issues systematically \nAbility to communicate technical concepts clearly to both technical and non-technical audiences \nExperience documenting troubleshooting activities, findings, and resolutions \nAbility to collaborate effectively with cross-functional teams and stakeholders \nAbility to manage multiple priorities while delivering a high-quality customer experience \nSuccess Outcomes \nFirst 30 Days \nComplete onboarding and develop a working understanding of Varicent products, support processes, and troubleshooting methodologies \nBecome familiar with support tools, knowledge resources, escalation paths, and case management practices \nBegin contributing to customer cases while demonstrating strong documentation and communication skills \nWithin 60 Days \nResolve common customer issues across Varicent products with guidance from peers and senior team members \nDemonstrate proficiency using support tools and established troubleshooting processes \nMaintain accurate customer communications and case records while meeting team quality standards \nWithin 90 Days \nIndependently manage a broad range of customer support issues and investigations \nResolve issues within expected service levels while effectively collaborating with internal stakeholders when escalation is required \nDemonstrate the ability to troubleshoot complex issues, identify root causes, and communicate resolutions effectively \nConsistently contribute to customer satisfaction, support quality, and operational performance objectives \nFor this role, the estimated annual base salary range is between 127,000.00 - 166,700.00 RON. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. \nThis posting is for an existing vacancy. \nThis hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement - not replace - human decision-making. \nOverview of Benefits: \nHealth & Wellness - Comprehensive medical, dental, and vision coverage, tailored to your local needs \nTime Off - PTO and public holidays to rest, recharge, and do what matters most \nVolunteer Days - Dedicated time to give back and support the communities that matter to you \nIgnite Days - Dedicated learning days to support continuous growth, skill development, and professional learning \nFinancial - Compensation that reflects your market and your value \nTuition Assistance - Invest in your growth with support for continuing education and professional development \nFlexibility - Work where you thrive - remote and hybrid options available across most regions \nVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email \nVaricent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact","description_format":"text","description_chars":6818,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Predictive Analytics","Sales Enablement"],"lifecycle":[{"event":"open","at":"2026-09-12T19:26:25Z"}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":0.9,"age_days":28,"expected_fill_days":55,"reasons":["conf:8","win:mid","comp:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":36054,"is_top_pay":false},"html_url":"https://alion.io/job/varicent-application-support-sql-12-month-maternity-leave-contract","json_url":"https://alion.io/job/varicent-application-support-sql-12-month-maternity-leave-contract.json","meta":{"generated_at":"2026-10-01T01:53:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1441,"day_limit":5000,"remaining_today":3559,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}