{"id":3552500,"url":"https://alion.io/job/varicon-customer-success-manager","title":"Customer Success Manager","company":{"id":3869878,"name":"Varicon","domain":"varicon.com.au","url":"https://alion.io/company/varicon-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":115000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-11-10T07:39:41Z","employer_posted_date":"2025-11-10","last_verified_at":"2026-11-01T06:42:31Z","board_verified":true,"closed_at":null,"days_open":356,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":355},"description":"At Varicon, we’re helping construction businesses take control of their project costs through real-time visibility and smarter financial tracking. We’re growing fast, and we’re looking for a Customer Success Manager who’s passionate about helping clients succeed and excited by the pace of a high-growth SaaS startup.\nYou’ll own a portfolio of ~50-75 SMB construction clients across Australia - building relationships, driving adoption, and ensuring every customer gets measurable value from Varicon. This role combines commercial accountability with genuine client partnership, so you’ll need to be just as comfortable in a client office as you are on a construction site.\n\nWhat you’ll do:\nManage a portfolio of ~50-75 SMB civil construction clients, ensuring strong relationships, clear communication, and ongoing value delivery.\nAct as the main point of contact for your accounts - driving value realisation, adoption, renewals, and long-term retention.\nBecome a product expert so you can showcase features, answer client questions, and help with setup when needed.\nCollaborate with Support, Product, and Onboarding teams to deliver a seamless client experience and ensure issues are resolved efficiently. Intervene when necessary to protect client trust.\nMonitor client health and engagement insights to proactively address risks, identify opportunities, and guide clients toward meaningful outcomes.\nUnderstand each client’s business challenges and use that insight to drive the adoption of new features, helping clients realise as much value as possible from Varicon.\nVisit clients and construction sites periodically to strengthen relationships and understand their real-world workflows.\nAdvocate internally for client needs, balancing empathy with accountability to ensure actions are taken and expectations are managed.\nDevelop deep product knowledge and a solid understanding of the construction industry to become a trusted advisor.\n\nWhat we’re looking for:\n3+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.\nStrong relationship builder with excellent communication and stakeholder management skills.\nAbility to understand and use complex software and not be afraid to get your hands dirty.\nInterest in learning about the construction industry.\nComfortable balancing client advocacy with business goals - you know when to push and when to listen.\nMotivated, organised, and proactive in managing a large portfolio of clients.\nExcited to travel occasionally to visit clients and construction sites across Australia.\nA self-starter who thrives in a fast-paced, evolving startup environment.\n\nWhy Varicon:\nWe are a high-growth Australian startup with product-market fit, making a real impact in one of the biggest industries in the world.\nWork alongside a passionate team that values ownership, initiative, and continuous learning.\nGrow your career in Customer Success - with opportunities to lead, specialise, and shape the future of how we help our clients succeed.","description_format":"text","description_chars":3025,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-30T23:15:56Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.175,"p_room":0.28,"age_days":355,"expected_fill_days":25,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/varicon-customer-success-manager","json_url":"https://alion.io/job/varicon-customer-success-manager.json","meta":{"generated_at":"2026-11-01T11:21:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17546,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3869878},"rest":"https://alion.io/mcp/rest/get_company?id=3869878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvaricon-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvaricon-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvaricon-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/varicon-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvaricon-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3552500}},{"tool":"search_jobs","arguments":{"company":"varicon.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3552500},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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