Computer Support Specialist - IT Support Specialist

Description

Receives supervision and direction from the Director of Digital Infrastructure and Support Services.

Responsible for managing the imaging and deployment of computer equipment for computer labs, clusters, and classrooms. This includes coordinating the

summer installation schedule for computer labs, clusters, and classrooms between Information Technology and Campus and Community Events.

Responsible for managing the imaging and deployment and maintenance of additional computer equipment in public areas, including the “shadow fleet” of

student worker computers and other repurposed laptops and desktops. Manage campus printing with PaperCut and Mobility Print. Provide campus-wide printer support for PaperCut-based issues, work with Perry ProTech for hardware-related issues. Work with student cluster managers to monitor printer needs in student-facing locations, create print cards, report quota sales to Student Financial Services, and respond to refund requests. Provide technical support for faculty and staff, responding to tracking system

requests that may require support via e-mail, phone, in-person, or by using remote access tools. Collaborate with the support team to maintain the refresh cycle schedule and

inventory systems in place that track the College-owned computer fleet (Windows and macOS), and provide input with budget planning for annual campus computer orders.

Partner with team members on the creation and installation of macOS-based software images on College-owned computers/devices before deployment, and migrate data to replacement equipment as needed. Partner with team members on the creation and installation of Windows-based software images on College-owned computers/devices before deployment, and migrate data to replacement equipment as needed. Make recommendations for the annual purchase of Windows-based and macOS-based College-owned computers/devices, which includes preparation with hardware vendors. Utilize available tools to perform hardware and software maintenance tasks and troubleshooting; recommend new solutions and best practices for the team to improve service delivery and to follow industry best practices. Create and maintain standard operating procedures for all solutions implemented, complete with documented processes and instructions. Maintain the security of computers, devices, and software deployed across campus, including the testing and installation of patches and updates in a timely manner. Perform other job-related duties as assigned.

Minimum Qualifications

• Knowledge of and commitment to the mission of Saint Mary’s College.
• Strong knowledge of current macOS and Windows operating systems.
• Strong knowledge of Microsoft Office software.
• Strong knowledge of Google Workspace.
• Comfort with troubleshooting network connectivity issues on a variety of devices.
• Excellent communication skills and telephone etiquette.
• Strong organizational skills.
• Detail oriented with the ability to multitask.
• Previous experience in an IT Service Desk role.
• Familiarity with tracking system software and maintaining SLA compliance.
• Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.
• After-hours support as requested.

Eligibility to Work: Applicants must be legally authorized to work in the United States at the time of hire and must not require visa sponsorship from the College, either now or in the future.

Schedule

40 Hours/ 12 Months/ Monday - Friday