{"id":1381035,"url":"https://alion.io/job/varsity-com-computer-support-specialist-it-support-specialist","title":"Computer Support Specialist - IT Support Specialist","company":{"id":1812062,"name":"Varsity.com","domain":"varsity.com","url":"https://alion.io/company/varsity-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Notre Dame, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":1359},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-04-29T19:38:00Z","employer_posted_date":"2026-04-29","last_verified_at":"2026-10-07T01:47:17Z","board_verified":false,"closed_at":"2026-10-07T01:47:17Z","days_open":160,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":159},"description":"Description\nReceives supervision and direction from the Director of Digital Infrastructure and Support Services.\nResponsible for managing the imaging and deployment of computer equipment for computer labs, clusters, and classrooms. This includes coordinating the\nsummer installation schedule for computer labs, clusters, and classrooms between Information Technology and Campus and Community Events.\nResponsible for managing the imaging and deployment and maintenance of additional computer equipment in public areas, including the “shadow fleet” of\nstudent worker computers and other repurposed laptops and desktops. Manage campus printing with PaperCut and Mobility Print. Provide campus-wide printer support for PaperCut-based issues, work with Perry ProTech for hardware-related issues. Work with student cluster managers to monitor printer needs in student-facing locations, create print cards, report quota sales to Student Financial Services, and respond to refund requests. Provide technical support for faculty and staff, responding to tracking system\nrequests that may require support via e-mail, phone, in-person, or by using remote access tools. Collaborate with the support team to maintain the refresh cycle schedule and\ninventory systems in place that track the College-owned computer fleet (Windows and macOS), and provide input with budget planning for annual campus computer orders.\nPartner with team members on the creation and installation of macOS-based software images on College-owned computers/devices before deployment, and migrate data to replacement equipment as needed. Partner with team members on the creation and installation of Windows-based software images on College-owned computers/devices before deployment, and migrate data to replacement equipment as needed. Make recommendations for the annual purchase of Windows-based and macOS-based College-owned computers/devices, which includes preparation with hardware vendors. Utilize available tools to perform hardware and software maintenance tasks and troubleshooting; recommend new solutions and best practices for the team to improve service delivery and to follow industry best practices. Create and maintain standard operating procedures for all solutions implemented, complete with documented processes and instructions. Maintain the security of computers, devices, and software deployed across campus, including the testing and installation of patches and updates in a timely manner. Perform other job-related duties as assigned.\nMinimum Qualifications\nKnowledge of and commitment to the mission of Saint Mary’s College.\nStrong knowledge of current macOS and Windows operating systems.\nStrong knowledge of Microsoft Office software. \nStrong knowledge of Google Workspace. \nComfort with troubleshooting network connectivity issues on a variety of devices.\nExcellent communication skills and telephone etiquette. \nStrong organizational skills. \nDetail oriented with the ability to multitask. \nPrevious experience in an IT Service Desk role. \nFamiliarity with tracking system software and maintaining SLA compliance.\nAbility to work closely with others in a team environment yet also highly motivated with an ability to work independently. \nAfter-hours support as requested. \nEligibility to Work: Applicants must be legally authorized to work in the United States at the time of hire and must not require visa sponsorship from the College, either now or in the future.\nSchedule\n40 Hours/ 12 Months/ Monday - Friday","description_format":"text","description_chars":3502,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Events & Ticketing","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-28T08:26:39Z"},{"event":"close","at":"2026-10-07T01:47:17Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/varsity-com-computer-support-specialist-it-support-specialist","json_url":"https://alion.io/job/varsity-com-computer-support-specialist-it-support-specialist.json","meta":{"generated_at":"2026-10-13T15:31:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1812062},"rest":"https://alion.io/mcp/rest/get_company?id=1812062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvarsity-com-computer-support-specialist-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvarsity-com-computer-support-specialist-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvarsity-com-computer-support-specialist-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/varsity-com-computer-support-specialist-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvarsity-com-computer-support-specialist-it-support-specialist"}]}