{"id":3954705,"url":"https://alion.io/job/vastauto-customer-service-representative","title":"Customer Service Representative","company":{"id":2687457,"name":"Vastauto","domain":"vastauto.com","url":"https://alion.io/company/vastauto-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T05:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T07:01:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently handling customer inquiries and orders. This role requires interaction with multiple departments to provide quality service to both internal and external customers.\nJob description:\nEnsure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.\nMake outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).\nProvide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).\nEnter orders from various sources into the systems.\nPerform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).\nManage customer OTRS requests and resolve tickets generated by the system.\nAchieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.\nJob requirements: \nHigh school diploma completed and 2 years of relevant experience in customer service.\nExcellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.\nProficiency in Microsoft Office Suite (Outlook, Excel).\nRequired skills: \nStrong collaboration skills and a team-oriented mindset.\nComfortable with IT systems: ability to navigate different systems and software simultaneously.\nExcellent customer service skills: listening, patience, politeness, empathy, quick execution.\nAct as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.\nProblem-solving ability and a strong sense of urgency.\nMultitasking skills and a high level of autonomy.\nAbility to work under pressure.\nProbationary period as per the collective agreement (3 months).","description_format":"text","description_chars":2102,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components","Auto Repair & Service","Auto Parts & Accessories Retail"],"lifecycle":[{"event":"open","at":"2026-11-09T07:01:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-09T08:32:56Z"},"pay":null,"html_url":"https://alion.io/job/vastauto-customer-service-representative","json_url":"https://alion.io/job/vastauto-customer-service-representative.json","meta":{"generated_at":"2026-11-09T08:32:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2687457},"rest":"https://alion.io/mcp/rest/get_company?id=2687457"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvastauto-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvastauto-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvastauto-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vastauto-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvastauto-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3954705}},{"tool":"search_jobs","arguments":{"company":"vastauto.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3954705},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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