{"id":3954723,"url":"https://alion.io/job/vastauto-systems-support-specialist","title":"Systems Support Specialist","company":{"id":2687457,"name":"Vastauto","domain":"vastauto.com","url":"https://alion.io/company/vastauto-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T04:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T07:01:50Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Your contribution:\nUnder the supervision and collaboration of the Vice President, IT and Innovation: \nYou will perform the following main functions (examples):\nPerform tasks related to external customer support for software supported by the company. \nWork in collaboration with other members of the IT team on various projects, as required. \nEnsure a high level of service to external customers by respecting the priorities and service level agreements in place. Occasionally support internal customers. \nAnalyze and solve customer problems and carry out appropriate follow-ups. \nParticipate, as required, in the installation of computer systems (coordination with other departments, sales outlets, etc.). \nEnsure the installation of updates on our systems used by the stores. \nDevelop and implement procedures for internal and external customers in order to: \nEducate them in the proper use of the computer system. \nReduce the number of calls to IT systems. \nSupported software: Point of sale, inventory control, order management, purchasing, etc. (Costar, Eagle POS, Eagle Compass (BI), NexPart, Vision, etc.). \nHardware and peripherals: Local network environment, Windows, client/server, Linux and others.\nDo you have what it takes to rise to the challenge?\nRequired qualifications:\nDCS in computer science.\nExperience or knowledge of the above-mentioned supported software is an asset.\nSince our operations are located across Canada, you'll be required to use English on a daily basis, both orally and in writing.\nRequired skills:\nStrong functional analysis and data interpretation skills.\nRigorous, well-organized, resourceful and self-taught.\nGreat adaptability.\nWillingness to learn new computer languages and tools.\nAbility to work as part of a team.\n Location and working environment:\nThe workplace is located at the Montreal head office (4840, boul. des Grandes Prairies) in the Saint-Léonard borough.\nFree parking is available on site.\nThe site is accessible by bus from Viau metro station and by AMT train (Mascouche line) - 1.4 km from Saint-Michel - Montréal Nord station.","description_format":"text","description_chars":2086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components","Auto Repair & Service","Auto Parts & Accessories Retail"],"lifecycle":[{"event":"open","at":"2026-11-09T07:01:50Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.595,"p_room":0.55,"age_days":42,"expected_fill_days":29,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-09T09:56:52Z"},"pay":null,"html_url":"https://alion.io/job/vastauto-systems-support-specialist","json_url":"https://alion.io/job/vastauto-systems-support-specialist.json","meta":{"generated_at":"2026-11-09T09:56:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2687457},"rest":"https://alion.io/mcp/rest/get_company?id=2687457"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvastauto-systems-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvastauto-systems-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvastauto-systems-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vastauto-systems-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvastauto-systems-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3954723}},{"tool":"search_jobs","arguments":{"company":"vastauto.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3954723},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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