{"id":2620898,"url":"https://alion.io/job/vastspace-is-support-specialist-ii","title":"IS Support Specialist II","company":{"id":185145,"name":"Vast Space","domain":"vastspace.com","url":"https://alion.io/company/vastspace","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":59,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Long Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31,"max":44,"currency":"USD","period":"hour","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Zendesk","optional":false},{"name":"Confluence","optional":true}],"status":"live","first_seen_at":"2026-08-22T05:40:46Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T18:42:20Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Vast is developing next-generation space stations and space infrastructure using an incremental, hardware-rich, and low-cost approach. Vast is rapidly developing its multi-module Haven Station to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches in 2027, followed by additional Haven modules. Additionally, the company recently announced Vast Satellite, a high-power satellite product line leveraging its space station components and the heritage of Haven Demo.\nHeadquartered in Long Beach, California, and with more than 1,000 employees and over a billion dollars in private capital, Vast has built the facilities required to manufacture and operate America’s next space station. The company plans to develop future habitats and systems for the Moon and Mars, dedicated space stations for government partners, and other crewed systems that will unlock the expanding long-term space economy.\nVast is looking for a(n) Information Systems Support Specialist, reporting to the Senior Technology Operations Manager, for providing day-to-day technical support to Vast’s internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role. This will be a full-time, non-exempt position located in our Long Beach location.\nResponsibilities: \nProvide L1/L2 Support for all VAST Enterprise Systems. These include but aren’t limited to ERP, MES, PLM and other engineering systems.\n80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work\nFirst point of contact/line of support for any software/application support needed.\nLicense provisioning for engineering systems and corporate systems\nMonitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk\nLearning how to triage project requests on top of day to day L1/L2 support\nStrong understanding of the enterprise system landscape and functional knowledge of processes.\nStrong collaboration skills with multiple departments and stakeholders\nComfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects\nProvide support for multiple location\nMinimum Qualifications:\n3+ years of experience in IT or Information Systems support\nExperience handling tickets in a service desk \nProven experience with ITSM tools\nStrong problem-solving skills and ability to work independently and collaboratively\nExhibits excellent cross collaboration communication and interpersonal skills\nDemonstrated ability to resolve difficult technical issues with limited information\nPreferred Skills & Experience:\nExperience in a manufacturing/aerospace environment\nExperience handling tickets in a service desk but preferred in Jira Service Management\nExperience supporting enterprise applications such as Netsuite, Manufacturo, NX/Teamcenter, engineering systems\nExperience with JIRA/Confluence on prem or cloud configuration\nPrior experience working in a fast-paced startup environment or enterprise level environment\nFamiliarity with aerospace industry regulations and standards regarding IT and data\nExperience supporting 800+ end users\nAdditional Requirements:\nStrong troubleshooting skills and application support skills\nStrong attention to detail and exhibits proactivity/can do attitude\nPay Range\nIS Support Specialist II: $31/hr - $44/hr\nSenior IS Support Specialist: $43/hr - $61/hr\nPay Range: California\n$31—$61 USD\nWe calibrate level and compensation to the selected candidate's experience and demonstrated capability. We welcome applicants across a range of experience levels to apply.\nCOMPENSATION AND BENEFITS\n\nBase salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees.\n\nU.S. EXPORT CONTROL COMPLIANCE STATUS\n The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.\nEQUAL OPPORTUNITY\nVast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.","description_format":"text","description_chars":6195,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace"],"lifecycle":[{"event":"open","at":"2026-10-15T13:23:20Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.36,"age_days":59,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":false},"html_url":"https://alion.io/job/vastspace-is-support-specialist-ii","json_url":"https://alion.io/job/vastspace-is-support-specialist-ii.json","meta":{"generated_at":"2026-10-20T22:21:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185145},"rest":"https://alion.io/mcp/rest/get_company?id=185145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvastspace-is-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvastspace-is-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvastspace-is-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vastspace-is-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvastspace-is-support-specialist-ii"}]}