{"id":818558,"url":"https://alion.io/job/vatnsystems-it-support-specialist","title":"IT Support Specialist","company":{"id":720699,"name":"Vatn","domain":"vatn.com","url":"https://alion.io/company/vatn-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-25T16:01:47Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-09T01:40:04Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Position Summary\nVatn Systems designs and manufactures attritable autonomous underwater vehicles for U.S. military and allied customers. The IT Support Specialist II is the first point of contact for all IT support requests across the Bristol and Tiverton facilities and owns the day-to-day operation of the IT service desk, endpoint lifecycle, and IT asset inventory. This role requires the ability to act and resolve issues independently, as well as sound judgment in a regulated environment: the incumbent will routinely encounter systems and communications subject to ITAR, EAR, and CMMC/NIST SP 800-171 controls, and must recognize and involve higher-level team members on anything touching Controlled Unclassified Information (CUI) or export-controlled technical data rather than attempt to resolve it independently.\nKey Responsibilities\nService Desk & Ticketing\nServe as first point of contact for all IT tickets submitted by phone, email, or ticketing system; triage and prioritize by urgency and business impact.\nResolve Tier 1/2 issues directly: account and access issues, OS and application troubleshooting, printer/peripheral setup, network drop and Wi-Fi connectivity, VPN client issues.\nTrack ticket queue against SLA targets; escalate unresolved or out-of-scope issues per the defined escalation path (see below).\nMaintain and expand the internal knowledge base for recurring issues.\nDevice & Identity Lifecycle\nExecute new hire onboarding: account provisioning (Entra ID / Google Workspace), device imaging and MDM enrollment (Intune/Autopilot), hardware issuance, employee badge creation.\nExecute employee offboarding: device wipe/decommission, account deprovisioning, and asset recovery, following documented sequencing across Intune, Autopilot, Entra ID, and endpoint security records.\nApply and monitor MDM policy compliance; deploy routine patches and updates; perform basic endpoint security agent health checks (Defender/EDR) and escalate anomalies.\nIT Asset & Inventory Management\nOwn the IT hardware and software asset inventory end-to-end: tagging, lifecycle tracking from procurement through deployment to retirement, and warranty/license renewal tracking.\nReconcile the operational asset inventory against the CMMC asset register on a defined cadence, flagging discrepancies to the Director of IT and Security.\nManage the loaner equipment pool and coordinate hardware repairs/RMAs with vendors.\nProcurement & Vendor Coordination\nDraft quote requests and purchase orders for standard hardware and consumables; route for approval per procurement policy.\nCoordinate with vendors on order tracking, delivery, defect returns, and RMAs.\nFacilities & Workspace\nMaintain the organization, cleanliness, and labeling standards of IT closets, racks, and shared workspaces at multiple sites.\nPerform basic cable management and patch panel labeling; provide conference room and AV support.\nDocumentation\nWrite and maintain SOPs for recurring tasks owned by this role (onboarding/offboarding checklists, inventory procedures, closet standards).\nMaintain a change log for network/system changes made at this level, for audit and continuity purposes.\nRequired Qualifications\n2-3 years of experience in a help desk, desktop support, or technical support role\nMust be a U.S. Person as defined by ITAR (22 CFR 120.15) due to routine exposure to export-controlled systems and facilities\nWorking knowledge of Windows, Linux, and macOS environments, Microsoft 365 / Google Workspace administration, and basic networking (DHCP, DNS, Wi-Fi troubleshooting)\nExperience with an MDM platform (Intune, Jamf, or similar) and ticketing systems\nStrong written communication for documentation and non-technical stakeholder support\nAbility to pass a background check appropriate to a defense contractor environment\nPreferred Qualifications\nCompTIA A+, Network+, or Security+ certification\nAssociate's degree in IT or related field, or equivalent hands-on experience\nPrior experience in a CMMC, ITAR, or other regulated/government contracting IT environment\nExperience with IT asset management tooling beyond spreadsheets (e.g., Snipe-IT, Lansweeper, or similar)\nWork Environment & Physical Requirements\nOn-site role requiring regular travel between Bristol and Tiverton, RI facilities\nAbility to lift/move IT equipment up to 40 lbs and work in server closets/rack environments\nStandard business hours with occasional after-hours support for critical outages\nCompliance Notice\nThis position involves incidental access to Controlled Unclassified Information (CUI) and export-controlled technical data in the course of normal duties (e.g., device imaging, screen-sharing during troubleshooting, file access during account support). The incumbent will complete CUI handling and insider threat awareness training during onboarding and is expected to involve higher-level team members, rather than independently resolve, any situation involving suspected CUI exposure or export control concerns.\nVatn is an equal opportunity employer.","description_format":"text","description_chars":5023,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military","Marine & Ocean Engineering","Naval Systems"],"lifecycle":[{"event":"open","at":"2026-09-12T12:11:28Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.565,"p_room":0.44,"age_days":43,"expected_fill_days":30,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/vatnsystems-it-support-specialist","json_url":"https://alion.io/job/vatnsystems-it-support-specialist.json","meta":{"generated_at":"2026-10-09T03:57:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3221,"day_limit":5000,"remaining_today":1779,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720699},"rest":"https://alion.io/mcp/rest/get_company?id=720699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvatnsystems-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvatnsystems-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvatnsystems-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vatnsystems-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvatnsystems-it-support-specialist"}]}