{"id":4059542,"url":"https://alion.io/job/vault-cloud-senior-operations-lead","title":"Senior Operations Lead","company":{"id":49899,"name":"Vault Cloud","domain":"vaultcloud.com.au","url":"https://alion.io/company/vault-cloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Employment Hero","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-11T07:33:43Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T07:33:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Vault Cloud is an Australian sovereign cloud provider with 14 years of experience delivering secure, scalable and high-performance cloud capability. Operating at national hyperscale, we provide the infrastructure to securely manage critical data and demanding workloads. Our experience spans some of Australia’s most security-sensitive environments within Government and Critical Infrastructure, giving us deep expertise in sovereign cloud and secure data management.\nAs organisations increasingly adopt AI, Vault Cloud is extending this capability to enable secure, high-performance intelligence at scale. Our platform combines secure full cloud services, open architecture and high-performance AI inferencing, supported by a valued partner ecosystem. Together, these capabilities give organisations the capacity, flexibility and performance to run critical workloads while maintaining sovereignty, security and control of their data.\nAre you a high-calibre operational leader ready to step up as the 2IC (Second in Command) to our Head of Operations?\nPositioned as the key 2IC to the Head of Operations, this critical leadership role is designed for someone who can bridge the gap between strategy and daily execution. You will directly lead and hold our Level 2 Operations Engineers accountable, taking charge of escalated workflows and overall environment reliability. By managing team capacity, guiding complex troubleshooting, and mentoring the L2s, you will keep the engine room running smoothly alongside our Service Desk Lead. This role can be based in either our Canberra or Sydney office.\nYou will:\nLead, Manage & Hold Accountable (LMA): You will be responsible for mentoring, setting the pace, driving accountability, and recruiting top talent aligned with our values.\nOrchestrate Workload & Capacity: Act as the primary coordinator for incoming escalations, systematically managing shift coverage, real-time workflow prioritisation - you would be our Traffic Controller.\nGovern Service Levels: Own daily delivery against SLA response targets and analyse operational trends to provide clear performance metrics.\nProvide Senior Escalation: Step in as the senior escalation point for complex incidents, lead advanced diagnostic investigations, and partner with the Service Desk Lead to optimise workflows.\nEmbrace ITIL Quality Control: Standardise incident, change, and problem management frameworks while leading Post-Incident Reviews (PIRs) to refine runbooks and SOPs.\nTo be successful you will be able to demonstrate the following:\nAustralian Citizenship: Must hold or have the ability to obtain and maintain an Australian Government Security Clearance.\nA strong operational background with 5 years of proven leadership, paired with the professional maturity to work within regulated or structured corporate environments.\nPeople Leadership & Priority Management: with a proven ability to develop, coach, and mentor direct reports while navigating delivery challenges collaboratively.\nAdvanced Workload Management: supported by extensive practical experience in resource allocation and systematic task distribution under pressure.\nStrong working knowledge of ITIL service frameworks and operational metric tracking.\nConfident background operating within highly secure, regulated, or high-compliance enterprise/cloud infrastructure environments.\nThe grit to drive rapid execution in an expanding scale-up environment, balanced with the ability to wear the corporate hat when navigating structure, governance, and business alignment.\nWhat’s in it for you?\nHelp shape National Security & Tech: Work at the forefront of sovereign AI and national cyber infrastructure\nWe’ve built a welcoming, diverse environment where we put in the hard yards together without losing our sense of fun. You’ll be part of a brilliant, tight-knit team that takes the mission seriously but always looks out for one another.\nUp to 10% of time dedicated to learning & development\n5 days of wellness leave per year\nCompany paid parental leave\nOur culture is a big part of who we are so, for us, it is vital that each of our people (known as Vaulter’s) align to and are continuously guided by our core values.\nJoin us now and become part of the future of secure cloud services and provide a significant contribution to our nation's success.\nGet to know us at\nhttps://vaultcloud.com.au/","description_format":"text","description_chars":4369,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-11-11T07:33:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T08:08:49Z"},"pay":null,"html_url":"https://alion.io/job/vault-cloud-senior-operations-lead","json_url":"https://alion.io/job/vault-cloud-senior-operations-lead.json","meta":{"generated_at":"2026-11-11T08:08:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49899},"rest":"https://alion.io/mcp/rest/get_company?id=49899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvault-cloud-senior-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvault-cloud-senior-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvault-cloud-senior-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vault-cloud-senior-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvault-cloud-senior-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4059542}},{"tool":"search_jobs","arguments":{"company":"vaultcloud.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4059542},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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