{"id":2204660,"url":"https://alion.io/job/vaxcyte-it-operations-engineer","title":"IT Operations Engineer","company":{"id":685268,"name":"Vaxcyte","domain":"vaxcyte.com","url":"https://alion.io/company/vaxcyte","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":44,"ghost_share":0.136,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Carlos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:36:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T23:46:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Join our Mission to Protect Humankind!\nVaxcyte is a clinical-stage vaccine innovation company engineering high-fidelity vaccines to protect humankind from the consequences of bacterial diseases, which have serious and costly health consequences when left unchecked. Working to eradicate or treat bacterial infections such as invasive pneumococcal disease, Group A Strep, and Shigella is just the beginning. Our path to success is clear and well-defined, and Vaxcyte is set up to go the distance. \nWHAT we do is every bit as important as HOW we do it! Our work together is guided by four enduring core values:\n*RETHINK CONVENTION: We bring creative and intellectual diversity to every facet of the work we do in order to innovate and re-innovate the way vaccines are delivered.\n*AIM HIGH: We embody our collectively audacious goal to courageously make the most complex biologics ever attempted to protect humankind.\n*LEAD WITH HEART: Everyone leads at Vaxcyte with a kindness-first, inclusive approach to collaboration and vigorous debate that advances our business objectives.\n*MODEL EXCELLENCE: The magnitude of our challenge requires our shared commitment to demonstrating integrity, accountability, equality and clarity across communications and decision making.\nSummary:\nVaxcyte is seeking an IT Operations Engineer to deliver the frontline and escalated IT support that keeps the organization running. Working within the IT Operations team, the IT Operations Engineer supports end users, manages endpoints and IT services, provisions accounts and access, and helps maintain a secure, reliable environment. This role is a strong fit for a customer-focused, hands-on technician who enjoys solving problems and wants to grow their IT career. \nEssential Functions: \nProvide Tier 1 / Tier 2 IT support through the helpdesk / ticketing system, resolving issues promptly and with strong customer service while adhering to SLAs.\nPerform user onboarding and offboarding, including new hire orientation, account, access, and license provisioning across core systems.\nDeploy, configure, and support end-user devices (Windows) through Microsoft Intune / MEM and related endpoint tools.\nProvide IT support for lab computers - operating system, connectivity, endpoint management, security, and best-effort support for lab and instrument software - in partnership with Lab Operations, escalating specialized or validated-system issues as appropriate.\nSupport core end-user technologies, including M365, Okta, Teams / Zoom, and conferencing / AV systems.\nProvide hands-on support for meetings and conferencing - conference-room setup, AV equipment, and video conferencing (Teams / Zoom) - including live support for meetings and company events.\nManage IT asset inventory and lifecycle, including procurement support, tracking, and reclamation.\nSupport endpoint and operational security, including endpoint protection, patching, MFA.\nEscalate complex technical issues to Systems Engineering and collaborate on resolution.\nSupport cross-functional and office / facilities-adjacent IT needs as they arise.\nCreate and maintain clear documentation, knowledge-base articles, and standard operating procedures.\nParticipate in pre-scheduled, after-hours or on-call support for special projects or events.\nProvide first-line support and administration for end-user AI tools (e.g., Microsoft 365 Copilot, ChatGPT / Claude Enterprise) - including access requests, provisioning, and troubleshooting.\nSupport enforcement of AI acceptable-use and data-handling policies at the end-user level, escalating governance or security concerns as needed.\nRequirements:\nBachelor's degree in a related field, or equivalent practical IT experience with a minimum of 4+ years of IT support / operations experience. Biotech experience is a plus. Other combinations of education and/or experience may be considered.\nExperience providing helpdesk / desktop support and using a ticketing system (Freshservice is a plus).\nExperience managing Windows endpoints with tools such as Microsoft Intune / MEM.\nExperience supporting lab, scientific, or instrument PCs is a plus.\nWorking knowledge of M365, Okta, and Zoom administration.\nExperience supporting conference-room AV and video conferencing (Teams / Zoom) is a plus.\nStrong customer-service orientation, communication skills, and a systematic approach to troubleshooting.\nAwareness of IT security fundamentals (endpoint protection, MFA, patching, security awareness).\nExposure to supporting enterprise AI tools is a plus.\nAbility to create clear documentation, adapt and learn new skills, and follow established procedures.\nAbility to work under pressure and meet deadlines.\nReports to: Senior Director, IT Operations & Infrastructure\nLocation: San Carlos, CA\nWork Arrangement (may be adjusted based on business needs, job responsibilities, or changes to company policy): Onsite (minimum of 4 days per week onsite)\nCompensation: The compensation package will be competitive and includes comprehensive benefits and an equity component.\nSalary Range: $120,000 - $140,000 \nEqual Opportunity\nWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\nRecruitment Fraud Notice\nPlease be aware of fraud or scams from individuals, organizations and/or internet sites claiming to represent Vaxcyte in recruitment activities. Vaxcyte has an established recruitment process for all positions prior to issuing an offer for employment and we will never extend unsolicited employment offers or ask candidates to provide financial or sensitive personal information as part of the application process. All legitimate communication from Vaxcyte will come from an official @vaxcyte.com email address. Qualified and interested candidates should apply to current openings at vaxcyte.com/careers.","description_format":"text","description_chars":5962,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vaccines"],"lifecycle":[{"event":"open","at":"2026-10-09T22:46:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 2","filings_12m":9,"filings_prev_12m":11,"green_card_filings_12m":2,"median_offered_wage_usd":172955,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":69,"reasons":["conf:0","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/vaxcyte-it-operations-engineer","json_url":"https://alion.io/job/vaxcyte-it-operations-engineer.json","meta":{"generated_at":"2026-10-12T01:47:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685268},"rest":"https://alion.io/mcp/rest/get_company?id=685268"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvaxcyte-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvaxcyte-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvaxcyte-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vaxcyte-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvaxcyte-it-operations-engineer"}]}