{"id":967355,"url":"https://alion.io/job/vcheck-global-customer-success-associate","title":"Customer Success Associate (West Coast Support)","company":{"id":686225,"name":"Vcheck Global","domain":"vcheckglobal.com","url":"https://alion.io/company/vcheckglobal","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-15T19:40:41Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-23T20:49:52Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"About Vcheck\nVcheck was founded in 2012 on the belief that the investigative rigor of a boutique firm could be brought to scale through technology. Today, we run more than 25,000 investigations a year across six continents, helping financial institutions, private equity firms, and Fortune 500 companies see clearly through complexity and make decisions with confidence. Based in New York, with team members in the US, Canada, Romania, and India, we have earned a place on the Inc. 5000 for five consecutive years and are backed by Sunstone Partners as we enter our next phase of growth.\nWe are building something different: a portfolio risk management platform that pairs the rigor of an investigative shop with the efficiency of a modern technology company. Our team brings together talent from tech and SaaS companies with people from compliance, law enforcement, journalism, and many other fields. Whatever path brought each of us here, what unites us is curiosity, attention to detail, and a commitment to getting it right.\nAbout the role\nJoin our growing Customer Success Team as a Customer Success Associate. We're looking for a highly driven, self-starter to partner with sales and operate as a key project manager in the client order process. This role is paired with select clients and acts as the liaison between sales, clients, and our internal investigative teams. This role is in person and reports to our NYC office. The schedule is 10:30am to 7:00pm ET, including a 30 minute unpaid lunch, to provide support coverage for West Coast clients.\nWhat you'll be doing\nPartner with clients to manage the entire order process, from intake to delivery\nWork with sales team to assist with new client onboarding, account configurations, and daily operational support\nPossess a deep understanding of our products and client use cases\nEscalate and report on customer sentiment\nAct as a liaison between the investigative teams, client, and sales\nClearly communicate and verify requirements received from client to internal teams\nData Entry into CRM\nPerforms other duties as assigned\nAbout you\nKey requirements:\nWe're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.\n1-3 years of experience in a client-facing support or operations role\nExperience with Salesforce Service Console (or other CRM) preferred\n\"Go-Getter” and “Self-Starter” mentality who thrives in fast-paced environment\nExperience delivering client-focused solutions based on client needs\nExcellent written, verbal and interpersonal communication\nExcellent time management skills\nAbility to take initiative with minimal supervision\nAbility to multitask and produce highly detailed work\nWhy us?\nYou will be joining a cutting-edge company, where you will tackle complex challenges and work with the very best in the industry. In addition, we offer:\nCompetitive compensation package, including equity \nComprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones\n401k plan with a 4% employer match \nFlexible vacation policy, encouraging you to take the time you need\nAnnual wellness allowance to support your health and well-being \nQuarterly team events to keep us connected in a hybrid environment \nPlay a vital role in shaping our company's future \nA fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues \nPlease be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.\nVcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.\nVcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nNo matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.","description_format":"text","description_chars":4941,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible vacation policy","Insurance coverage","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-16T15:33:15Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.565,"p_room":0.55,"age_days":37,"expected_fill_days":28,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/vcheck-global-customer-success-associate","json_url":"https://alion.io/job/vcheck-global-customer-success-associate.json","meta":{"generated_at":"2026-10-23T21:07:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2950,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686225},"rest":"https://alion.io/mcp/rest/get_company?id=686225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvcheck-global-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvcheck-global-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvcheck-global-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vcheck-global-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvcheck-global-customer-success-associate"}]}