{"id":2409014,"url":"https://alion.io/job/vecrainc-customer-service-call-center-agent-vecra-inc","title":"Customer Service Call Center Agent - VECRA Inc","company":{"id":4418663,"name":"VECRA","domain":"vecrainc.com","url":"https://alion.io/company/vecrainc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lanham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T01:35:57Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-04T17:11:52Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Title: Call Center Agent (Full-Time, Remote)\nLocation: Remote\nCompany Overview\nVECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:\nVigilant Efficient Collaborative Responsive Accurate (VECRA)\nJob Description\nVECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.\nKey Responsibilities\nAnswer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.\nTrack and document all inquiries using the designated systems.\nComplete tasks according to established guidelines and quality assurance metrics.\nAssist consumers with changes to their applications and reset passwords for self-service.\nCheck application status and verify coverage effectiveness.\nEscalate calls or issues to appropriate staff when needed.\nFacilitate translation services for non-English speaking callers.\nAttend training and meetings to maintain up-to-date knowledge of all programs and systems.\nQualifications & Required Skills\nMust be a Maryland Resident.\n3+ years of call center experience.\nExperience with high inbound call volumes and meeting/exceeding performance metrics.\nFast learner with the ability to work independently.\nStrong multitasking and computer skills.\nExcellent listening skills with the ability to understand, not just respond.\nPunctual and self-reliant.\nEducation\nHigh School Diploma or GED required.\nOther Details\n Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)\nSalary: $18.50/hour\nLocation: Remote\nTravel: No\nBenefits\nVECRA offers a competitive benefits package for full-time employees, including:\nPaid holidays\nPaid time off\nMedical and dental coverage\nEqual Opportunity Employer\nVECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. 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