{"id":4137397,"url":"https://alion.io/job/vector-70-senior-itsm-business-analyst-project-coordinator","title":"Senior ITSM Business Analyst / Project Coordinator","company":{"id":4418239,"name":"Vector 70","domain":"vector70.com","url":"https://alion.io/company/vector70","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Anthropic","optional":true},{"name":"Databricks","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:49:33Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T18:54:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Location: Downtown Los Angeles, CA\nWork Arrangement: Hybrid - Minimum 3 days onsite per week\nExperience: 10+ years\nWe are seeking a Senior ITSM Business Analyst / Project Coordinator with 10+ years of experience in business analysis, requirements gathering, stakeholder management, and enterprise IT initiatives. This resource will help with one or more client projects within the Vector 70 client project portfolio.\nThe resource will serve as a key liaison between business users, IT departments, and the Project Management Office (PMO), supporting initial discovery, system inventory, process documentation, and implementation readiness activities.\nThe ideal candidate must have excellent communication and coordination skills, a strong understanding of ITSM processes, and working knowledge of ServiceNow or similar ITSM platforms.\nKey Responsibilities\nStakeholder Coordination: Act as the primary liaison between business users, IT teams, and PMO, coordinating discussions, workshops, and follow-up activities across departments.\nRequirements Gathering: Conduct stakeholder interviews and discovery sessions to understand business needs, challenges, and ITSM requirements.\nSystems Inventory: Identify and document existing applications, tools, systems, and integration touchpoints that may interact with the future ITSM platform.\nProcess Documentation: Document current-state processes, workflows, business use cases, and opportunities for improvement.\nITSM Assessment: Understand existing Incident, Problem, Change, Request, and Asset/Configuration Management processes and identify gaps.\nPMO Support: Track requirements, decisions, dependencies, action items, and open issues; provide regular status updates to the PMO.\nImplementation Readiness: Consolidate discovery findings and support requirements prioritization and planning for the ServiceNow implementation.\nRequired Qualifications\n10+ years of experience in IT Business Analysis, IT Project Coordination, or enterprise IT transformation initiatives.\nStrong experience working as a liaison between business stakeholders, IT teams, and PMO in large organizations.\nProven ability to independently lead discovery workshops, stakeholder interviews, and requirements-gathering sessions.\nGood understanding of ITSM / ITIL processes and familiarity with ServiceNow or comparable ITSM platforms.\nExperience documenting business requirements, system inventories, process flows, and use cases.\nExcellent verbal and written communication, interpersonal, presentation, and stakeholder management skills.\nStrong organizational skills with the ability to coordinate multiple departments and manage competing priorities.\nPreferred Qualifications\nExperience with ServiceNow implementation or ITSM modernization projects.\nPrior experience in public sector, transportation, or large enterprise environments.\nITIL or ServiceNow certification is a plus, but not mandatory.\nKey Deliverables\nDepartmental stakeholder and IT systems inventory.\nConsolidated business and ITSM requirements.\nCurrent-state process maps and business use cases.\nSystems integration touchpoint and dependency documentation.\nGap analysis and implementation readiness summary.\nPMO status reports, action items, and decision tracking.\nIdeal Candidate\nA senior, business-facing ITSM Business Analyst with strong PMO coordination skills, capable of engaging multiple departments, driving discussions, gathering requirements, and organizing information for the implementation team.\nPrimary emphasis: Stakeholder management, communication, requirements gathering, process documentation, and PMO coordination.\nServiceNow expertise: Working knowledge preferred; hands-on development or certification is not required.\nAbout Vector 70\nVector 70 is a new consulting firm with 15 years of experience. The company is new; the people aren't. Our founders have previously founded and exited a successful consulting firm, now we've teamed up with ServiceNow veterans to build something that is cutting edge but grounded in real results for customers.\nWe help companies put AI and automation to work in the real world. ServiceNow is our core practice, and we pair it with Anthropic and Databricks to solve problems that don't fit inside one platform. 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