{"id":3777165,"url":"https://alion.io/job/vector-security-senior-service-accounts-coordinator","title":"Senior Service Accounts Coordinator","company":{"id":2265109,"name":"Vector Security","domain":"vectorsecurity.com","url":"https://alion.io/company/vectorsecurity-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":38777,"max":61968,"currency":"USD","period":"year","gross":null,"usd_annual":61968},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T18:58:31Z","employer_posted_date":null,"last_verified_at":"2026-11-04T18:58:31Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Senior Service Accounts Coordinator!\nWe offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.\nLocation: Gainesville, VA or Remote - US/USASummary:As a Senior Service Accounts Coordinator, you will serve as a dedicated point of contact for corporate customers regarding escalations, service estimates, and periodic client summaries to manage the customer’s experience with Vector Security Networks. Facilitate customer reporting, participate in customer meetings and QBRs, identify and implement efficiencies across the Service Department as needed. Monitor workflow of open work orders and data processing cases and ensure Service Level Agreements and invoicing requirements are properly processed by the department.\nResponsibilities:\n\nCustomer Reporting:\nProvide and distribute summary reports on service performance and compliance with Service Level Agreement metrics.\n\nDrafting reports through customer 3rd-party software and/or D365 and provide supporting reasoning on the status update for the service tickets.\n\nIdentify service trends or specific items of escalation that affect customer perception of Vector Security Networks performance and give updates or direction to department leadership as needed.\n\nCustomer Communications:\nReceive direct requests via phone, email, or customer 3rd party software for updates on escalations, question items, or service issues where a customer representative is reaching out for direction.\n\nCoordinate with various internal teams (NAMs, field technicians, customer vendors) to provide resolutions based on requests.\n\nDeliver departmental summary presentations to client on recurring basis.\n\nAccount-Based Communication:\nAttend and participate in regular customer-facing calls as well as internal team calls to discuss Service performance, address issues, and identify changes needed to improve operational efficiencies within the department.\n\nCoordinate within the department to get details on ETAs and other details of the service jobs to provide to the customer.\n\nPrepare and assisting in delivering quarterly or annual business reviews, discuss performance over the period, provide metrics to the customer, and partner with Director-level support to discuss upcoming operational improvements for the following period.\n\nTravel may be required for delivery of periodic business reviews.\n\nProvide internal department-wide training related to account workflow and best practices.\n\nUpdate knowledge base with articles and procedures related to client workflow.\n\nBilling Reviews Support:\nFollow up with customer on site status and work order completion information to support invoicing efforts.\n\nCoordinate with customer contacts and Accounts Receivable regarding outstanding/unpaid invoices.\n\nReview disputed or flagged invoices for accuracy and ensure that what the customer is being billed is correct based on service agreements and work performed.\n\nWrite and submit to clients’ requests to increase the not-to-exceed value for completed work when invoice value exceeds customer pre-authorized values.\n\nReconcile 3rd Party software work orders to comply with invoice upload requirements.\n\nWork with Service Billing team to adjust invoice calculation when required for successful invoice processing.\n\nService Estimates Support:\nReview flagged service work orders for work performed and additional work required to evaluate pricing against customer approved not-to-exceed (NTE) values.\n\nWrite and submit to clients estimates for approval to increase the authorized billing value for the work order.\n\nRevise estimates as needed to comply with customers approved scope of work or to answer client questions or requests for clarification.\n\nProcess approvals to proceed with work for flagged work orders.\n\nProcess rejections of estimates to halt work and proceed with billing on completed scope.\n\nQualifications:\nHigh School or Equivalent.\n\n1-2 Years Experience: Call Center/ Customer Service Environment.\n\nCommunication & Interpersonal Skills:Communicate regularly with customer and internal teams to provide updates and feedback.\n\nPresentation & Communication:Must present and discuss department performance in formal business settings.\n\nTime Management:Prioritize job tasks and deliver efficiencies.\n\nProblem-Solving & Analytical Skills:Understanding customer requirements and knowing which internal departments, will best field certain issues.\n\nAdaptability & Eagerness to Learn:Learning new customer requirements and contract changes.\n\nOur Total Rewards package includes (but is not limited to):\n\nCompetitive Compensation with Incentive Eligibility.\n\nMedical, dental and vision coverage\n\nCompany paid life and AD&D insurance.\n\nCompany paid short- and long-term disability.\n\nVoluntary benefit products\n\n401k retirement savings plan\n\nFlexible Spending Account\n\nPaid time off\n\nTuition reimbursement\n\nEmployee Assistance Program (EAP)\n\nAbout Us:Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN)division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.\nOur Values:\nWin as a team.\n\nDo the right thing.\n\nMake a difference every day.\n\nGet it done.\n\nThink big.\n\nIf you share these ideas, we’d love to hear from you!\n\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.\nOriginally posted on Himalayas","description_format":"text","description_chars":6423,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T23:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["seen:3","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":61968,"is_top_pay":false},"html_url":"https://alion.io/job/vector-security-senior-service-accounts-coordinator","json_url":"https://alion.io/job/vector-security-senior-service-accounts-coordinator.json","meta":{"generated_at":"2026-11-09T06:03:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2265109},"rest":"https://alion.io/mcp/rest/get_company?id=2265109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvector-security-senior-service-accounts-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvector-security-senior-service-accounts-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvector-security-senior-service-accounts-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vector-security-senior-service-accounts-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvector-security-senior-service-accounts-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3777165}},{"tool":"search_jobs","arguments":{"company":"vectorsecurity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3777165},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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