{"id":3789397,"url":"https://alion.io/job/vector-security-service-operations-supervisor","title":"Service Operations Supervisor","company":{"id":2265109,"name":"Vector Security","domain":"vectorsecurity.com","url":"https://alion.io/company/vectorsecurity-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":54488,"max":87029,"currency":"USD","period":"year","gross":null,"usd_annual":87029},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T03:29:56Z","employer_posted_date":null,"last_verified_at":"2026-11-05T03:29:56Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Service Operations Supervisor!\nWe offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.\nLocation: Remote US/USASummary:The Service Operations Supervisor will supervise the work of a team of Operations Coordinators to provide operational excellence through a functional and efficient service and repair process for life safety and asset protection systems for all Vector Security Networks customers. You will be responsible for ensuring proper resolution of escalations, internal and external reporting, and maintaining Service Level Agreements.\nResponsibilities:\n\nOversee day to day operations team workflow:\nReview team performance based on report card metrics for each team member ensuring completion of task, processing of incoming new work, and continued movement of existing work orders.\n\nWork with team to improve service efficiencies and address service opportunities.\n\nReview team’s timesheets, performance and initiate biweekly team reviews.\n\nDaily review with technicians for open work orders and service opportunities from their end.\n\nDaily review of scheduling dashboard regarding the service tickets progress and closures.\n\nSearch and review and assign emergency service requests and ensure all requests are assigned.\n\nAct as a funnel point for ROCS team to receive escalated requests, specialized requests, and assign to team for processing.\n\nCommunication:\nProvide communication to Vector Security Network clients regarding escalations, large scale service work, and overall service performance.\n\nAssist with resolution of customer complaints regarding performance related to dispatching of service.\n\nCoach team members on performance in duties and areas of responsibility.\n\nCoordinate with other departmental and divisional leadership on service work which requires their input or expertise to resolve, providing schedule and scope detail to ensure successful outcomes.\n\nHold team and one-on-one meetings to provide feedback and identify areas of opportunity for additional training.\n\nWork with leadership and training staff to build training programs for team development.\n\nCoordinate with the Service Billing team to address any TSP billing issues and work order concerns.\n\nOperation Coordinator Performance:\nDistribute and reinforce policy and procedural items to team members.\n\nMonitor coordinator dashboards and workflow to ensure timeliness and volume metrics are met.\n\nParticipate in developing performance reviews for team members.\n\nQualifications:\nHigh School Diploma or GED equivalent required.\n\nSupervisory experience of 1-2 years - PreferredElectronic Security Industry/Call Center Experience as a Lead or Supervisor - Preferred\n\nMust be able to coach and provide feedback on areas of improvement, process alignment, and workflow. Must be able to motivate peers and/or direct reports and encourage teamwork through collaboration while sharing best practices.\n\nExperience with Microsoft Office products (Excel, Word, PowerPoint) required. Experience with MS D365 is a plus.\n\nManage travel cost through TSP Selection in regional area of responsibility, job bundling for travel, and work to resolve issues in as few trips as possible to help reduce expenses.\n\nMust be able to manage expectations based on proven key performance indicators that show progression in area of responsibility: i.e., response and repair days, return trips, managing partner compliance with portal usage.\n\nOur Total Rewards package includes (but is not limited to):\n\nCompetitive compensation with incentive eligibility\n\nMedical, dental and vision coverage\n\nCompany paid life and AD&D insurance.\n\nCompany paid short- and long-term disability.\n\nVoluntary benefit products\n\n401k retirement savings plan\n\nFlexible Spending Account\n\nPaid time off\n\nTuition reimbursement\n\nEmployee Assistance Program (EAP)\n\nAbout Us:Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.\nOur Values:\nWin as a team.\n\nDo the right thing.\n\nMake a difference every day.\n\nGet it done.\n\nThink big.\n\nIf you share these ideas, we’d love to hear from you!\n\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.\nOriginally posted on Himalayas","description_format":"text","description_chars":5344,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T05:29:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["seen:2","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":87029,"is_top_pay":true},"html_url":"https://alion.io/job/vector-security-service-operations-supervisor","json_url":"https://alion.io/job/vector-security-service-operations-supervisor.json","meta":{"generated_at":"2026-11-07T17:32:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2265109},"rest":"https://alion.io/mcp/rest/get_company?id=2265109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvector-security-service-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvector-security-service-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvector-security-service-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vector-security-service-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvector-security-service-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3789397}},{"tool":"search_jobs","arguments":{"company":"vectorsecurity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3789397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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