{"id":3801796,"url":"https://alion.io/job/vector-security-shared-services-customer-advocate","title":"Shared Services Customer Advocate","company":{"id":2265109,"name":"Vector Security","domain":"vectorsecurity.com","url":"https://alion.io/company/vectorsecurity-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T07:13:36Z","employer_posted_date":null,"last_verified_at":"2026-11-05T07:13:36Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Advocate.\nWe offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.\nLocation: Remote US/USAThe work schedule for this position is Monday - Friday, 10:30 am – 7:00 pm with rotating Saturdays\nSummary: A Customer Advocate will develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention. Advocate on behalf of customers through proactive and reactive communication with our customers who are at risk of cancelling,in order toretain their business.\nResponsibilities:  \n\nRetain Customer Business:\nSkillfully address incoming cancellation requests by leveraging advanced persuasion techniques to retain customers.\n\nExpertly resolve customer complaints and issues with the aim of significantly enhancing customer satisfaction. \n\nProactively identify opportunities to assist dissatisfied customers by providing tailored solutions to prevent cancellations. \n\nFocus on account retention and implement measures to reduce attrition rates. \n\nMeticulously document cases to ensure comprehensive and accurate reporting.\n\nPromote additional services and products to residential customers, ensuring adherence to the specified creation multiple, with the objective of maintaining and enhancing customer loyalty. \n\nProactively reach out to customers identified as at risk of cancellation, ensuring that every opportunity to retain these customers is thoroughly investigated, with a strong emphasis on gathering and acting upon customer feedback to improve their experience. \n\nQualifications:\nHigh School Diploma or equivalent.\n\nUnderstand our business and necessary KPIs to accurately apply the expectations to performance. \n\nMinimum 2 years in a call center environment as a Customer Advocacy or Retention representative. \n\nCommunication Skills:\nAble to communicate effectively and professionally to customers. \n\nDisplaying an upbeat and respectful demeanor, demonstrating patience, empathy, soft skills, effective listening, and adapting to our different customer dialects. Written and verbal communication skills; ability to communicate with customers in a variety of ways such as via telephone, email, chat.\n\nSales Skills:Ability to resell the value of Vector Security to existing customers, including the use of persuasion. \n\nDecision Making: Able to make sound and accurate decisions independently while balancing the needs of the business with those of our customers and abiding by the terms of the contract. \n\nOrganization Skills: Able to manage multiple projects and team members and adapt to a fast-changing environment. Able to meet Customer (Internal and External) deadlines. \n\nCompany-specific software for CRM and scheduling: Able to become proficient in these business systems to demonstrate competency with company specific processes and procedures. Manage case queues and customer contacts, by tasking team. \n\nComputer Literacy:Highly proficient with Microsoft Office programs. \n\nTechnical Skills:Possess knowledge of security system design and troubleshooting. Complete ADC certification within 90 days. Complete Point Central training to assist MDU customers. \n\nLicenses/Certifications:Able to obtain and maintain state licenses and technical certification as needed to access customer accounts. \n\nRemote Workplace:Able to work from home (Vector-provided equipment) without distraction.\n\nOur Total Rewards package includes (but is not limited to):\n\nCompetitive compensation with incentive eligibility\n\nMedical, dental, and vision coverage\n\nCompany paid life and AD&D insurance\n\nCompany paid short- and long-term disability\n\nFSA/HSA Plans\n\nVoluntary benefit products\n\n401k retirement savings plan after just 60 days\n\nPaid time off for vacation, sick and floating holidays\n\nTuition reimbursement\n\nAbout UsVector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.\nOur Values:\nWin as a team\n\nDo the right thing\n\nMake a difference every day\n\nGet it done\n\nThink big\n\nIf you share these ideals, we'd love to hear from you!\n\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.\nOriginally posted on Himalayas","description_format":"text","description_chars":5305,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T11:32:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/vector-security-shared-services-customer-advocate","json_url":"https://alion.io/job/vector-security-shared-services-customer-advocate.json","meta":{"generated_at":"2026-11-07T05:40:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13782,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2265109},"rest":"https://alion.io/mcp/rest/get_company?id=2265109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvector-security-shared-services-customer-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvector-security-shared-services-customer-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvector-security-shared-services-customer-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vector-security-shared-services-customer-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvector-security-shared-services-customer-advocate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3801796}},{"tool":"search_jobs","arguments":{"company":"vectorsecurity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3801796},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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