{"id":587545,"url":"https://alion.io/job/vectra-application-support-specialist","title":"Application Support Specialist","company":{"id":22674,"name":"Vectra","domain":"vectra.ai","url":"https://alion.io/company/vectra","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Jira","optional":false},{"name":"MITRE D3FEND","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Vectra AI","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-05-20T18:18:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T23:56:00Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":132},"description":"Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.\nThe Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. \nAbout the Role\nWe are looking for a Support Ninja to join our Business Operations team here at Vectra! In this role, you will have the opportunity to work with many key technologies & processes across multiple departments. You will handle requests from users, provide technical support to users, manage system updates, investigate issues and find solutions to ensure smooth operations. We need someone who is a team player and will proactively find ways to improve our existing systems & processes, increasing productivity and efficiency.\nWhat You’ll Do\nProvide front-line support for Salesforce and related applications while meeting established Service Level Agreements (SLAs)\nSupport onboarding and offboarding activities across the company tech stack, including Salesforce user setup, permissions, territory adjustments, and enablement\nTroubleshoot technical issues, perform root cause analysis, and implement both short-term resolutions and long-term fixes where applicable\nCreate, maintain, and improve documentation related to systems, workflows, and operational processes\nBuild reports, dashboards, and perform ad hoc analysis within Salesforce\nSupport business teams including Order Management and Channel Operations with sales process updates, troubleshooting, and system-related requests\nPartner with cross-functional teams to identify opportunities for process optimization and system improvements\nProvide feedback and recommendations on training needs, usability enhancements, and operational efficiencies\nWhat We’re Looking For\n3-6 years of experience supporting or administering Salesforce\nBachelor’s degree or equivalent practical experience\nStrong troubleshooting and analytical problem-solving skills\nExperience with Salesforce administrative and declarative capabilities\nHands-on experience with Salesforce Sales Cloud, Service Cloud, CPQ, and Experience Cloud\nExperience creating Salesforce reports and dashboards to deliver business insights\nStrong communication and documentation skills\nAbility to manage multiple priorities and adapt quickly in a fast-paced environment\nCustomer-focused mindset with a commitment to timely issue resolution\nAbility to work effectively within SLA-driven support processes\nSelf-motivated, proactive learner with strong collaboration skills\nExperience working in Jira or similar ticketing/project management systems\nNice to Have\nHands on experience with LeanData\nFamiliarity with NetSuite and business system integrations\nSalesforce Administrator or related Salesforce certifications\nITIL certification or familiarity with ITIL principles\nLooking for candidates who can join within 15-30 days\nVectra provides a comprehensive total rewards package that supportsthe financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefitsofferedvariesby location, but commonly include health care insurance, income protection/ life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.\nVectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. \nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.","description_format":"text","description_chars":4172,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Retirement plans","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Threat Intelligence","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-09-10T07:20:48Z"},{"event":"close","at":"2026-09-11T08:28:56Z"},{"event":"reopen","at":"2026-09-24T09:12:49Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.26,"p_room":0.28,"age_days":132,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vectra-application-support-specialist","json_url":"https://alion.io/job/vectra-application-support-specialist.json","meta":{"generated_at":"2026-10-01T02:43:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2103,"day_limit":5000,"remaining_today":2897,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}