{"id":248474,"url":"https://alion.io/job/vectra-customer-success-manager","title":"Scaled Customer Success Manager","company":{"id":22674,"name":"Vectra AI","domain":"vectra.ai","url":"https://alion.io/company/vectra","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0.143,"time_to_fill_p50_days":32,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DNS","optional":false},{"name":"Machine Learning","optional":false},{"name":"MITRE D3FEND","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Vectra AI","optional":false},{"name":"VPN","optional":false},{"name":"ChatGPT","optional":true},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-07-03T08:49:34Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-30T20:49:38Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":117},"description":"Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.\nThe Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. \nScaled Customer Success Manager\nAbout Vectra \nVectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology picks up where perimeter security leaves off by providing deep, continuous analysis of both internal and Internet-facing network traffic to automatically detect all phases of a breach as attackers attempt to spy, spread, and steal within your network. Vectra directly analyses network traffic in real time using a patent-pending combination of data science, machine learning, and behavioral analysis to detect attacker behaviors and user anomalies in the network. All detections are correlated and prioritized to show an attack in context, and Vectra AI's machine learning adapts as attacks evolve. \nYour Role \nThe Scaled Customer Success Manager (SCSM) is responsible for driving customer adoption, value realization, and retention across a portfolio of commercial and mid-market customers through a combination of one-to-one, one-to-many, and digital customer engagement strategies. \nThe SCSM manages a large portfolio of customers by balancing personalized customer interactions with scalable programs, ensuring customers successfully adopt the Vectra AI platform, achieve their desired security outcomes, and maximize the value of their investment. \nWorking closely with Sales, Technical Success Managers, Product Management, Product Marketing, Support, and Renewals, the SCSM leverages customer insights, automation, and data to proactively engage customers throughout their lifecycle. \nYour Impact \nBy combining your cybersecurity expertise, technical knowledge, and customer success experience, you will help customers achieve measurable security outcomes while increasing product adoption, customer satisfaction, retention, and expansion. \nYou will also play a key role in evolving Vectra's digital customer success strategy by creating scalable programs that enable customers to learn, adopt, and succeed regardless of engagement model. \nResponsibilities \nOwn the success of a portfolio of commercial and mid-market customers. \nBuild trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements. \nConduct Success Reviews and value conversations based on customer maturity and business needs. \nDevelop success plans for customers requiring additional guidance. \nAct as the primary Customer Success contact for assigned accounts. \nLead customer escalations with urgency, coordinating cross-functional teams to ensure timely resolution and clear customer communication. \nDigital Customer Success & Scale \nHost weekly virtual Office Hours to provide customers with technical guidance, best practices, and open Q&A sessions. \nPlan and deliver monthly customer enablement webinars focused on product capabilities, new features, security use cases, and operational best practices. \nPartner with Product, Product Marketing, Support, and Education teams to continuously improve customer onboarding, adoption journeys, and self-service resources. This includes: \nAnalyzing trends across the digital customer base to identify common adoption challenges, product usage gaps, and enablement opportunities. \nDeveloping scalable technical enablement content including knowledge articles, how-to guides in partnership with Customer Enablement \nOwn the support relationship between Vectra AI and all customers that fall in the Digital Segment. \n\nQualifications \nSuccessful candidates will possess a strong technical foundation in enterprise cybersecurity, outstanding customer relationship skills, and a passion for helping customers achieve measurable business outcomes. \nRequired Experience \n1 to 2 years of customer-facing experience with enterprise SaaS or subscription-based technology companies in Customer Success, Technical Account Management, Professional Services, Sales Engineering, or a similar post-sales role.\n\nUnderstanding of customer adoption, retention, renewals, expansion, and the overall customer lifecycle.\n\nExposure to delivering customer presentations, business reviews, or technical workshops is preferred.\n\nTechnical Expertise \nStrong understanding of enterprise cybersecurity technologies, including network security, SIEM, NDR/XDR, sandboxing, identity security, or incident response platforms. \nWorking knowledge of TCP/IP, DNS, VPN, SSL/TLS, and enterprise networking concepts. \nUnderstanding of modern cybersecurity threats, attack techniques, and security operations. \nPreferred Qualifications \nExperience supporting digital customer success initiatives, customer communities, webinars, or scalable customer education programs. \nExperience creating customer enablement content such as technical documentation, videos, tutorials, or knowledge base articles. \nExperience partnering cross-functionally with Product, Marketing, Support, and Sales organizations. \nSkills \nExceptional communication, presentation, and storytelling skills for both executive and technical audiences. \nCustomer-first mindset with a passion for delivering exceptional customer experiences.\nResults-oriented with a focus on customer outcomes, retention, and business growth. \nAI & Automation\nDemonstrated ability to use AI-enabled tools, such as ChatGPT Enterprise, Microsoft Copilot, and AI-powered analytics platforms, to improve productivity, quality, decision-making, and customer outcomes.\nComfortable applying AI to practical work, including drafting customer communications, summarizing cases, analyzing trends, preparing reports, researching technical issues, and automating routine workflows.\nAble to critically validate AI-generated outputs, apply sound judgment, and protect confidential and customer information.\nProactively identifies opportunities to responsibly embed AI and automation into team processes and supports adoption of approved tools.\nVectra provides a comprehensive total rewards package that supportsthe financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefitsofferedvariesby location, but commonly include health care insurance, income protection/ life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.\nVectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. \nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.","description_format":"text","description_chars":7424,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Retirement plans","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Threat Intelligence","Information Security","Security Operations"],"lifecycle":[{"event":"open","at":"2026-09-05T10:54:03Z"},{"event":"close","at":"2026-09-15T07:49:29Z"},{"event":"reopen","at":"2026-09-17T15:54:03Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.341,"p_room":0.28,"age_days":118,"expected_fill_days":32,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/vectra-customer-success-manager","json_url":"https://alion.io/job/vectra-customer-success-manager.json","meta":{"generated_at":"2026-10-30T22:17:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":22674},"rest":"https://alion.io/mcp/rest/get_company?id=22674"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvectra-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvectra-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvectra-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vectra-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvectra-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":248474}},{"tool":"search_jobs","arguments":{"company":"vectra.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":248474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}