{"id":1214025,"url":"https://alion.io/job/vectra-technical-account-manager","title":"Technical Account Manager","company":{"id":22674,"name":"Vectra","domain":"vectra.ai","url":"https://alion.io/company/vectra","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"DNS","optional":false},{"name":"MITRE D3FEND","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Vectra AI","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-25T05:09:51Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T01:46:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.\nThe Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. \nVectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.\nThe Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. \nTechnical Account Manager \nYour Role: \nThe Technical Account Manager (TAM) is a critical role at Vectra and is responsible for developing and managing Vectra’s customers in an assigned region. You will own the relationships with your customers, connecting with key business executives, security and IT stakeholders to develop an understanding of their strategic business needs and goals. \nYour Impact: \nLeveraging this customer knowledge and your expertise in Vectra products and cybersecurity, you will provide an ongoing adoption and industry best practices strategy to ensure your customers understand and maximize value from their investment in Vectra. \nThis role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization. \nResponsibilities: \nDrive high touch customer success focusing on large and highly complex enterprise organizations \nLead customers throughout the entire customer journey: onboarding, value realization, adoption and expansion \nOwn the customer relationship, providing ongoing support and proactive leadership to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success. \nConduct customer touchpoints, executive business reviews and proactively monitor customer health \nDrive deep integration of the Vectra Cognito platform into our customer’s business processes and technical ecosystem to create and increase stickiness. \nIdentify and grow expansion opportunities within the customer base and collaborate with the sales team to facilitate growth attainment. \nIdentify and assess renewal risks; develop and collaborate with internal teams in executing the remediation plans. \nDirect crisis and incident response with urgency, working cross-functionally to ensure timely resolution while communicating effectively with customers. \nIdentify, develop and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives. \nTrack, measure and report on key metrics such as: customer satisfaction, customer health score, adoption rates, etc. \nAble and willing to travel for on-site customer visits as required (25- 50%) \nRequirements: \nSuccessful candidates will have a solid technical foundation in network security and enterprise software, a proven track record of successfully interfacing with customers on both technical and non-technical levels, strong business acumen and sales experience, and above all a passion for ensuring a top quality customer experience. \nA minimum of 5 years of experience in enterprise subscription-based vendors in a customer-facing role (such as Technical Account Manager - TAM, Professional Services, Sales Engineering, or Strategic Customer Service) \nRole must be based in Bangalore and willing to regularly go to the office (Hybrid) and occasionally as needed travel to customer site. \nExtensive experience as a hands-on CSM or TAM supporting high touch enterprise customers (Fortune 500 or other large companies) \nStrong experience of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms) \nStrong Knowledge of TCP/IP, DNS, VPN and SSL technology \nStrong understanding of current security technologies and risks \nProject management skills with a high attention to detail \nExperience in supporting customers with strong empathy AND passion for revenue and growth \nProven record of establishing and building successful C-level relationships \nService management minded with strong commitment to customer service \nExcellent presentation and communication skills, both verbal and written \nExcellent organizational, analytical, negotiation, and influence skills \nRelevant Bachelor’s degree; preference for computer science or related degrees \nDemonstrated ability to use AI-enabled tools to improve productivity, quality, decision-making, and customer outcomes-for example, ChatGPT Enterprise, Microsoft Copilot and AI-enabled analytics tools. \nComfortable using AI for practical work such as drafting customer communications, summarizing cases, analyzing trends, preparing reports, researching technical issues, and automating routine workflows. \nAble to critically validate AI-generated outputs, apply sound judgment, and protect confidential and customer information. \nIdentifies opportunities to responsibly embed AI and automation into team processes and supports adoption of approved tools. \n\nVectra provides a comprehensive total rewards package that supportsthe financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefitsofferedvariesby location, but commonly include health care insurance, income protection/ life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.\nVectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. \nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.","description_format":"text","description_chars":6662,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Retirement plans","Stock options"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Threat Intelligence","Security Operations","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-09-25T06:48:27Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vectra-technical-account-manager","json_url":"https://alion.io/job/vectra-technical-account-manager.json","meta":{"generated_at":"2026-09-29T03:19:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3084,"day_limit":5000,"remaining_today":1916,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}