{"id":4015029,"url":"https://alion.io/job/veeam-software-incident-response-director-coveware","title":"Incident Response Director - Coveware","company":{"id":2260,"name":"Veeam Software","domain":"veeam.com","url":"https://alion.io/company/veeam-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":31,"ghost_share":0,"stale_share":0.742,"repost_share":0.032,"time_to_fill_p50_days":45,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Security","role_family":"Security","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T07:03:30Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T05:12:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.\nAbout the role\nWe have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.\n\nWhat You'll do\nYou will handle incident response cases.\nYou will own the customer experience from onboarding through case closed.\nYou will provide guidance to clients seeking visibility on how their cases will progress.\nYou will negotiate with cyber criminals. You will manage financial operations associated with settlements.\nYou will interact with our commercial partners, and our partners in law enforcement.\nYou will be responsible for following and improving our operations compliance procedures.\nOur case operations and the efficiency of our throughput are in your hands.\nYou will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.\nWhat You'll bring\nYou are passionate about ensuring clients have an amazing experience.\nYou have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.\nYou are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team. You have experience in incident response operations.\nYou are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default.\nYou understand and respect proper controls, regulations and policies that guide operational success.\nYou are a clear and articulate communicator with customers and your co-workers alike.\nYou understand how to manage a project and communicate with stakeholders.\nYou enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.\nExperience in cyber incident response within the private sector.\nAt least 1 year of management experience\nExperience recruiting and building a team\nCyber security qualifications / certifications\nWhat You’ll Get\n25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares\nPrivate medical, dental, and vision insurance with dependent enrolment\nLife insurance with enhanced coverage and global 24/7 protection\nIncome protection after 26 weeks, covering a portion of salary\nDefined contribution pension plan with employer match\nWorldwide travel insurance for business and leisure, with option to enroll dependents\nEmployee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs\nOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning\nPlease note: If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this position.\nVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.\nPersonal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. \nBy submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.","description_format":"text","description_chars":4873,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-11-10T12:13:34Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/veeam-software-incident-response-director-coveware","json_url":"https://alion.io/job/veeam-software-incident-response-director-coveware.json","meta":{"generated_at":"2026-11-12T08:00:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2260},"rest":"https://alion.io/mcp/rest/get_company?id=2260"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveeam-software-incident-response-director-coveware"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveeam-software-incident-response-director-coveware"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveeam-software-incident-response-director-coveware"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veeam-software-incident-response-director-coveware\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveeam-software-incident-response-director-coveware"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4015029}},{"tool":"search_jobs","arguments":{"company":"veeam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4015029},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}