{"id":2165812,"url":"https://alion.io/job/veeam-software-onsite-desktop-support-engineer-ii","title":"Onsite Desktop Support Engineer II","company":{"id":2260,"name":"Veeam Software","domain":"veeam.com","url":"https://alion.io/company/veeam-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":0.767,"repost_share":0.033,"time_to_fill_p50_days":50,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T08:59:29Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T19:02:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.\nAbout the Role\nThis is an excellent opportunity for someone with strong customer-focused skills to provide onsite IT support for end-users at our Prague office. The role of Onsite Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research, and resolve all technical-related issues, ensuring smooth daily operations. \nWhat You’ll Do\nSolve and handle incoming tickets in the Service desk \nMonitoring of SLA compliance within the department \nResolve problems or escalate as necessary in a timely manner \nProvide IT support related to hardware and software including remote assistance \nPerform user account administration in various systems \nReview and update Service Desk knowledgebase regarding processes and procedures \nAsset management and tracking for hardware. \nWork with third-party suppliers as needed. \nData center Hardware & Physical Infrastructure support \nData Center Operations & Maintenance \nServer Lifecycle Management \nMonitoring, Documentation & Inventory \nCoordination & Communication with QA, DEV team\nWhat You’ll Bring\nAt least 3-5 years of previous experience at IT Service Desk, preferable in an enterprise environment \nFluent English and Czech (level B2 or higher) both written and verbal \nAbility to facilitate and support multiple tasks and real time support issues \nBeing proactive in delivering high-quality customer service, work under pressure and independently if required \nExperience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.) \nExperience using a ticketing system such as ServiceNow or similar, to manage workload \nIn depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS \nIn depth knowledge of MS Office products \nAbility to work independently and as part of a collaborative team\nStrong customer service skills to support diverse, non-technical users\nWhat You’ll Get \n25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares\nPremium private medical insurance for employees and dependents\nDaily meal vouchers for restaurants and groceries (180 CZK per working day)\nFlexible cafeteria platform with thousands of lifestyle benefit options\nMultisport Card for gym and wellness, with family add-on options\nAnnual public transport reimbursement up to a set limit\nCorporate mobile plan with optional family tariff\nOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning\nWork model: Based on this role’s business requirements, this is an onsite position requiring 5 days a week at Veeam office in Prague, Czech Republic.\nPlease note: If an applicant is permanently located outside of the Czech Republic, Veeam reserves the right to decline the application for this position.\n#LI-Remote\n#LI-JS4\nVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.\nPersonal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. \nBy submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.","description_format":"text","description_chars":4627,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Czech","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria","Health insurance"],"hiring_locations":[{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-09T09:55:27Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":50,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/veeam-software-onsite-desktop-support-engineer-ii","json_url":"https://alion.io/job/veeam-software-onsite-desktop-support-engineer-ii.json","meta":{"generated_at":"2026-10-12T21:32:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2260},"rest":"https://alion.io/mcp/rest/get_company?id=2260"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveeam-software-onsite-desktop-support-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveeam-software-onsite-desktop-support-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveeam-software-onsite-desktop-support-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veeam-software-onsite-desktop-support-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveeam-software-onsite-desktop-support-engineer-ii"}]}