Technical Support Engineer, Kasten

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right. We are now looking for Technical Support Engineer for Kasten.

What You’ll Do

• Effectively work across organizations including engineering, sales, and product management teams
• Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings 
• Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution 
• Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers 
• Participate in weekend and holiday coverage rotation 
• Ability to manage time efficiently, balancing tasks and priorities 

What You’ll Bring

• 3+ years of related technical and customer facing experience
• Excellent communication skills in both oral and written form
• Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
•  Experience in Linux administration
• Experience with Docker and Kubernetes management
• Foundation knowledge of bash or similar Linux scripting languages
• Experience with software development life cycles and upgrade patterns
• BSor MS degree in Computer Science, Engineering related program or equivalent experience in related field

Bonus Skills

• Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
• Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
• Kubernetes certifications (CKAor CKAD)
• Previous startup experience

What You’ll Get

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.