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responsible for understanding our customers’ challenges and clinical needs, translating requirements into solution design, delivering training, and supporting customers during application validation.\nWhat You'll Do\nParticipate in projects at life sciences or biotech companies designing and deploying Vault Clinical systems\nRapidly configure and implement the Vault Clinical suite (Vault eTMF, Vault CTMS and Payments) which is used to manage clinical processes and content in the cloud\nLead requirements workshops: design, prototype, configure, and document content management and/or data solutions\nProject management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting\nEnsure customer success from beginning to end of the engagement life cycle\nMentor project team and junior consultants\nAssist presales/sales teams in defining scope, cost and estimations\nRequirements\n6+ years in a customer-facing role (e.g., Services Consultant, Clinical Application Specialist, Implementation Project Manager) specifically within the Life Sciences industry\nDirect experience supporting or working for a major CRO or top-tier pharmaceutical sponsor\nDemonstrated, deep understanding of the local clinical trial operational models and compliance with regulations\nExperiences with eTMF or CTMS systems\nLegal resident or citizen with the right to work in Australia and be based in Melbourne\nA team player, Hardworking and Self Driven person\nBachelor’s degree or above\nNice to Have\nDirect experience with systems such as Veeva Vault, ePharmaSolutions, PhlexEview, WingSpan, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, BioClinica CTMS, IMPACT CTMS, Medidata CTMS, GoBalto, or other clinical technologies\nLife Science, Computer Science, or related degree\nSaaS/Cloud experience including knowledge of systems validation\nExperience in service delivery management and/or systems 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