Consultant - Managed Services

The Role

Veeva Systems is looking for professionals, who wish to become experts in the Veeva Commercial Cloud product suite, who have a passion for helping customers achieve their business vision, and who wish to participate in the transformation of the global Life Sciences Industry.

In this position, you will work as a Managed Services Consultant of our Professional Services Organization, providing post-implementation application consulting and technical administration as a subject matter expert of Veeva Commercial Solutions to the pharmaceutical customers located in China.

What You’ll Do

• Provide overall application expertise and knowledge to customer, serving as a trusted advisor for Veeva solutions.
• Engage with customer to gather, analyze, clarify business requirements, translate them into practical system solutions.
• Assess customer requirements against Veeva product capabilities and recommend best-fit solutions; Configure and implement system changes to meet customer needs.
• Provide industry and product best practice, proactively advise customers and educate on effective use of Veeva solutions.
• Partner with Veeva product teams to communicate customer feedback, identify product gaps and contribute to product enhancements
• Tier 2/3 application support, troubleshoot complex issues, identify root cause and drive timely resolution
• Environment management activities
• Support customer ongoing BAU administration and maintenance, including user management, security, territory management, reporting, integrations and bulk data loading.
• Ad-hoc training to educate customer admins and enable customer to manage the system independently
• Proactive identify opportunities to improve system performance, operational efficiency, and customer experience through continuous improvement initiatives.

Requirements

• At least Bachelor’s Degree in Computer Science, Computer Engineering or related degrees
• 5+ years working experience in the IT industry
• 3+ years software development experience with hands-on experience in Python/Java
• 2+ years of customer-facing experience (Requirement gathering, business analysis, stakeholder communication, etc.)
• Fluent in English verbal and written
• Hardworking and can-do attitude
• Fast learner, willingness to grow and open to changing priorities and environments

Nice to Have

• Consulting experience, BA experience, Customer service experience
• Veeva CRM, Network, OpenData knowledge
• Knowledge and applicable experience in the Pharmaceutical and Life Sciences