{"id":1152595,"url":"https://alion.io/job/veeva-systems-customer-success-associate-rtsm-2","title":"Customer Success Associate - RTSM","company":{"id":3288,"name":"Veeva Systems","domain":"veeva.com","url":"https://alion.io/company/veeva-systems","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":{"grade":"B","score":71,"open_postings":767,"ghost_share":0.402,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":127,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T14:55:52Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T18:36:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Role\nVeeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.\nWhat You’ll Do\nProvide timely and accurate information in response to incoming customer support requests via phone or email\nProcess customer support requests (inquiries and change requests) according to established department policies and procedures\nWorks closely with the operations team to resolve customer support requests\nProvides timely feedback to the operations team regarding service issues or customer concerns\nPartners with the operations and business development team to meet and exceed expectations for custom support\nAcquire new knowledge and enhance your skills\nRequirements\nGood interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels\nNice to Have\nMajor in computer science","description_format":"text","description_chars":1169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Biotechnology","Conversational AI"],"lifecycle":[{"event":"open","at":"2026-09-23T18:36:25Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":127,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-09-23T22:57:50Z"},"pay":null,"html_url":"https://alion.io/job/veeva-systems-customer-success-associate-rtsm-2","json_url":"https://alion.io/job/veeva-systems-customer-success-associate-rtsm-2.json","meta":{"generated_at":"2026-09-23T22:57:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}