{"id":2115759,"url":"https://alion.io/job/veeva-systems-customer-success-manager-quality-5","title":"Customer Success Manager - Quality","company":{"id":3288,"name":"Veeva Systems","domain":"veeva.com","url":"https://alion.io/company/veeva-systems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":760,"ghost_share":0.218,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":190,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":["US","CA","MX","AI","AG","AW","BS","BB","BZ","BM","VG","BQ","KY","CR","CW","DM","DO","SV","GL","GD","GP","GT","HT","HN","JM","MQ","MS","NI","PA","PR","KN","LC","VC","PM","SX","TT","TC","VI"],"hiring_countries_total":38,"salary":{"min":100000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T19:48:19Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-05T00:57:29Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":26},"description":"The Role\nAs a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations.\nYou will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs.\nWhat You'll Do\nSupport 4-6 large, global customers post-implementation with Veeva Quality applications\nLead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners\nLiaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs\nThrough proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs\nFacilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning\nRequirements\n7+ years’ experience in Quality within life sciences industry\nExperience working with or in large global pharmaceutical or CRO companies\nCustomer-facing consulting experience\nExperience managing relationships with key decision makers and application owners\nAbility to travel up to 25%\nNice to Have\nMust be based in North America - preferably east coast\n7+ years of working in software, or consulting\nSaaS/cloud experience in the management of Quality applications\nExperience working with Veeva Vault\nInterviewing with Veeva\nWe value your time and believe in a transparent hiring process. Here is the process you can expect.\nFollow the application process and submit your resume.\nWithin 3 days, you will receive a link to a personality assessment administered by a third party.\nOnce you complete the assessment, our team will review your full application package and follow up via email with our decision.\nIf moving to the interview stage, the process is as follows:A conversation with the hiring manager\nA practical case exercise\nA final conversation with our group's Senior Leader.\n\nOnce all interviews are complete, the manager will be in touch with a final decision.\nPerks & Benefits\nMedical, dental, vision, and basic life insurance\nFlexible PTO and company paid holidays\nRetirement programs\n1% charitable giving program\nCompensation\nBase pay: $100,000 - $160,000\nThe salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.","description_format":"text","description_chars":3058,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"region"},{"name":"Canada","iso":"CA","kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":"AI","kind":"region"},{"name":"Antigua and Barbuda","iso":"AG","kind":"region"},{"name":"Aruba","iso":"AW","kind":"region"},{"name":"Bahamas","iso":"BS","kind":"region"},{"name":"Barbados","iso":"BB","kind":"region"},{"name":"Belize","iso":"BZ","kind":"region"},{"name":"Bermuda","iso":"BM","kind":"region"},{"name":"British Virgin Islands","iso":"VG","kind":"region"},{"name":"Bonaire, Sint Eustatius and Saba","iso":"BQ","kind":"region"},{"name":"Cayman Islands","iso":"KY","kind":"region"},{"name":"Costa Rica","iso":"CR","kind":"region"},{"name":"Curaçao","iso":"CW","kind":"region"},{"name":"Dominica","iso":"DM","kind":"region"},{"name":"Dominican Republic","iso":"DO","kind":"region"},{"name":"El Salvador","iso":"SV","kind":"region"},{"name":"Greenland","iso":"GL","kind":"region"},{"name":"Grenada","iso":"GD","kind":"region"},{"name":"Guadeloupe","iso":"GP","kind":"region"},{"name":"Guatemala","iso":"GT","kind":"region"},{"name":"Haiti","iso":"HT","kind":"region"},{"name":"Honduras","iso":"HN","kind":"region"},{"name":"Jamaica","iso":"JM","kind":"region"},{"name":"Martinique","iso":"MQ","kind":"region"},{"name":"Montserrat","iso":"MS","kind":"region"},{"name":"Nicaragua","iso":"NI","kind":"region"},{"name":"Panama","iso":"PA","kind":"region"},{"name":"Puerto Rico","iso":"PR","kind":"region"},{"name":"Saint Kitts and Nevis","iso":"KN","kind":"region"},{"name":"Saint Lucia","iso":"LC","kind":"region"},{"name":"Saint Vincent and the Grenadines","iso":"VC","kind":"region"},{"name":"Saint-Pierre and Miquelon","iso":"PM","kind":"region"},{"name":"Sint Maarten","iso":"SX","kind":"region"},{"name":"Trinidad and Tobago","iso":"TT","kind":"region"},{"name":"Turks and Caicos Islands","iso":"TC","kind":"region"},{"name":"United States Virgin Islands","iso":"VI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Data Providers & Datasets","Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2026-10-08T23:20:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 80 · green card filings: 7","filings_12m":80,"filings_prev_12m":78,"green_card_filings_12m":7,"median_offered_wage_usd":139511,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":26,"expected_fill_days":190,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/veeva-systems-customer-success-manager-quality-5","json_url":"https://alion.io/job/veeva-systems-customer-success-manager-quality-5.json","meta":{"generated_at":"2026-11-05T01:38:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3288},"rest":"https://alion.io/mcp/rest/get_company?id=3288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveeva-systems-customer-success-manager-quality-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveeva-systems-customer-success-manager-quality-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveeva-systems-customer-success-manager-quality-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veeva-systems-customer-success-manager-quality-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveeva-systems-customer-success-manager-quality-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2115759}},{"tool":"search_jobs","arguments":{"company":"veeva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2115759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}