{"id":946919,"url":"https://alion.io/job/veeva-systems-product-support-engineer-2","title":"Product Support Engineer","company":{"id":3288,"name":"Veeva Systems","domain":"veeva.com","url":"https://alion.io/company/veeva-systems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":810,"ghost_share":0.24,"stale_share":0,"repost_share":0.002,"time_to_fill_p50_days":185,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":41000,"period":"year","method":"role_seniority_country_cell","sample_n":22},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Postman","optional":false},{"name":"Veeva","optional":false},{"name":"Confluence","optional":true},{"name":"Java","optional":true},{"name":"Jira","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2023-04-21T14:01:11Z","employer_posted_date":"2023-04-21","last_verified_at":"2026-10-25T21:06:43Z","board_verified":true,"closed_at":null,"days_open":1283,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1282},"description":"The Role\nWe are seeking a talented Product Support Engineer to join our Product Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.\nOur Product Support team is growing quickly in Poland and Hungary. As a member of the team, you will be tasked with supporting our customers and internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with the Development and QA teams to diagnose, troubleshoot, and resolve complex issues. You will need to learn and adapt quickly, be persistent, and demonstrate “out-of-the-box” thinking.\nThis is a full-time job with optional on-call responsibilities for weekend coverage. You must be based and eligible for employment in Poland, as Veeva does not anticipate providing support for an employment visa/permit process. You are applying for a Contract of Employment with Veeva Systems Poland sp. z o.o. There is no possibility for this role to be delivered through a business-to-business contract. Business hours are from 9 to 18, which include a one-hour unpaid lunch break.\nWhat You'll Do\nProvide global support covering all issues related to the Veeva product suite\nLearn everything about our software and use that knowledge to ensure client success\nSupport the client administrators across multiple organizations\nTroubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues\nHandle inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configuration\nProvide coordinated support for getting new releases and configuration changes into production\nGather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workarounds\nBe a client-facing representative of the Development and Product teams\nDocument new processes and keep existing documentation and tools up to date as the environment changes\nInterface with engineering, product management, and professional services when necessary\nAttend daily meetings and provide status updates\nRequirements\n2+ years of support experience in 2nd- or 3rd-line product support positions\nThe desire to learn new soft and technical skills\nExperience working closely with Development and Technical Operations\nAbility to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations (e.g., FTP, Postman, AWS Tools)\nFluent in English, both written and verbal\nAnalytical mindset, a natural problem solver with a hands-on approach\nNice to Have\nUnderstanding of Java, SSO, SQL, HTML\nKnowledge of Zendesk, Jira, and Confluence\nInterviewing with Veeva\nWe value your time and believe in a transparent hiring process. Here is the process you can expect.\nFollow the application process and submit your resume.\nWithin 3 days, you will receive a link to a personality assessment administered by a third party.\nOnce you complete the assessment, our team will review your full application package and follow up via email with our decision.\nIf moving to the interview stage, the process is as follows:A conversation with the hiring manager\nA practical case exercise\nA final conversation with our group's Senior Leader.\n\nOnce all interviews are complete, the manager will be in touch with a final decision.\nPerks & Benefits\nPrivate medical insurance\nLife assurance\nEmployee capital plans\nGlasses reimbursement\nHealth & wellness programs\nMobile phone & home internet reimbursement\nCompensation\nTotal compensation: 106,000 - 180,000 PLN\nThe total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.","description_format":"text","description_chars":4241,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Internet reimbursement","Wellness"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Data Providers & Datasets","Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2026-09-15T21:25:11Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.205,"p_room":0.28,"age_days":1282,"expected_fill_days":185,"reasons":["conf:1","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/veeva-systems-product-support-engineer-2","json_url":"https://alion.io/job/veeva-systems-product-support-engineer-2.json","meta":{"generated_at":"2026-10-25T23:39:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33408,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3288},"rest":"https://alion.io/mcp/rest/get_company?id=3288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveeva-systems-product-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveeva-systems-product-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveeva-systems-product-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veeva-systems-product-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveeva-systems-product-support-engineer-2"}]}