{"id":123499,"url":"https://alion.io/job/veeva-systems-product-support-engineer","title":"Product Support Engineer","company":{"id":3288,"name":"Veeva Systems","domain":"veeva.com","url":"https://alion.io/company/veeva-systems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":810,"ghost_share":0.24,"stale_share":0,"repost_share":0.002,"time_to_fill_p50_days":185,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"SQL","optional":false},{"name":"Veeva","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2023-02-16T20:17:34Z","employer_posted_date":"2023-02-16","last_verified_at":"2026-10-26T11:53:50Z","board_verified":true,"closed_at":null,"days_open":1347,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1347},"description":"The Role\nWe are currently seeking a talented Product Support Engineer in Columbus, Ohio, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences.\nAs a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot, and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent, and demonstrate “out of the box” thinking.\nThis is a full-time Monday-Friday job with rotational on-call responsibilities for evening coverage. The hours are 11am- 8pm EST. (Note: for this role, we are unable to sponsor F1 or H1-B visas at this time).\nWhat You'll Do\nProvide global support covering all issues related to Veeva Vault and integrations with Veeva CRM and Salesforce.com\nLearn everything about our software and use that knowledge to ensure client success\nSupport the client administrators across multiple organizations\nTroubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues\nHandle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation, or configuration\nProvide coordinated support for getting new releases and configuration changes into production\nGather information for analysis, carry out the necessary research, setup test environments, replicate issues locally, and propose resolutions or workarounds\nBe a client-facing representative of the Development and Product teams\nDocument new processes and keep existing documentation and tools up to date as the environment changes\nInterface with engineering, product management, and professional services when necessary\nAttend daily meetings and provide status updates\nRequirements\nA self-motivated, self-described techy, eager to learn new software. We look at any and all prior experience, even unofficial. Have you designed a personal website? Built a mobile App for a friend’s company? Tell us about it!\nComputer or Software administration / development\nKnowledge of SQL database / ability to write queries\nUnderstanding of HTML, XML, JSON\nExperience building / working with Mobile Apps, iOS or Windows\nAbility to diagnose and use industry-standard tools and techniques to assure the application performs to client expectations\nExperience working with CRM Software\nThe confidence, communication, and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations\nExperience in cloud / hosted software environment\nExperience in a Software Support role\nExperience working in small team/start up environment\nExperience working with development or in a DevOps role\nThe desire to learn new soft and technical skills and to coach, mentor, and train peers throughout the organization\nExposure to Object oriented programming, basic web programming concepts\nKnowledge of Java to be able to review and troubleshoot code\nThis role requires you to work the hours of 11AM-8PM EST\nInterviewing with Veeva\nWe value your time and believe in a transparent hiring process. Here is the process you can expect.\nFollow the application process and submit your resume.\nWithin 3 days, you will receive a link to a personality assessment administered by a third party.\nOnce you complete the assessment, our team will review your full application package and follow up via email with our decision.\nIf moving to the interview stage, the process is as follows:A conversation with the hiring manager\nA practical case exercise\nA final conversation with our group's Senior Leader.\n\nOnce all interviews are complete, the manager will be in touch with a final decision.\nPerks & Benefits\nMedical, dental, vision, and basic life insurance\nFlexible PTO and company paid holidays\nRetirement programs\n1% charitable giving program\nCompensation\nBase pay: $50,000 - $100,000\nThe salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.","description_format":"text","description_chars":4646,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Data Providers & Datasets","Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2023-02-16T20:17:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 80 · green card filings: 7","filings_12m":80,"filings_prev_12m":78,"green_card_filings_12m":7,"median_offered_wage_usd":139511,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.206,"p_room":0.28,"age_days":1347,"expected_fill_days":185,"reasons":["conf:1","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/veeva-systems-product-support-engineer","json_url":"https://alion.io/job/veeva-systems-product-support-engineer.json","meta":{"generated_at":"2026-10-26T17:10:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3288},"rest":"https://alion.io/mcp/rest/get_company?id=3288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveeva-systems-product-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveeva-systems-product-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveeva-systems-product-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veeva-systems-product-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveeva-systems-product-support-engineer"}]}