{"id":3121760,"url":"https://alion.io/job/veeva-systems-services-engagement-manager-quality-cloud-3","title":"Services Engagement Manager - Quality Cloud","company":{"id":3288,"name":"Veeva Systems","domain":"veeva.com","url":"https://alion.io/company/veeva-systems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":814,"ghost_share":0.257,"stale_share":0,"repost_share":0.002,"time_to_fill_p50_days":167,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LIMS","optional":false},{"name":"Veeva","optional":false}],"status":"live","first_seen_at":"2025-03-11T13:51:58Z","employer_posted_date":"2025-03-11","last_verified_at":"2026-10-23T19:05:55Z","board_verified":true,"closed_at":null,"days_open":591,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":590},"description":"The Role\nThe Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation.\nThis is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.\nWith a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.\nThis is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.\nVeeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.\nWhat You’ll Do\nUtilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs\nDevelop and deliver Proposals and Statements of Work for Quality implementations and consulting services\nSet Customer and internal stakeholder expectations correctly with a focus on long-term success\nProvide awareness and alignment with the partner ecosystem\nPosition Managed Services support, training, and other solutions that may be needed for a successful customer experience\nTravel estimate: Less than 25%\nRequirements\nDirect experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space\nAlign closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver\nProven track record of contributing to and meeting or exceeding team sales quotas\nStrong written and verbal communication skills, executive-level presence, and experience in facilitation\nManage negotiations with a wide range of stakeholders including executive-level\n5+ years of experience delivering consulting services, including involvement in selling services\nAbility to travel up to 25% of the time\nNice to Have\nExperience with Cloud-based solution deployment\nBackground includes exposure to compliance and validation standards in the Life Sciences industry\nProven success selling services\nInterviewing with Veeva\nWe value your time and believe in a transparent hiring process. Here is the process you can expect.\nFollow the application process and submit your resume.\nWithin 3 days, you will receive a link to a personality assessment administered by a third party.\nOnce you complete the assessment, our team will review your full application package and follow up via email with our decision.\nIf moving to the interview stage, the process is as follows:A conversation with the hiring manager\nA practical case exercise\nA final conversation with our group's Senior Leader.\n\nOnce all interviews are complete, the manager will be in touch with a final decision.\nPerks & Benefits\nMedical, dental, vision, and basic life insurance\nFlexible PTO and company paid holidays\nRetirement programs\n1% charitable giving program\nCompensation\nBase pay: $85,000 - $170,000\nThe salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.","description_format":"text","description_chars":4361,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","CRM Software","Data Providers & Datasets","Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2026-10-23T00:43:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 80 · green card filings: 7","filings_12m":80,"filings_prev_12m":78,"green_card_filings_12m":7,"median_offered_wage_usd":139511,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":5}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":590,"expected_fill_days":167,"reasons":["conf:1","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":false},"html_url":"https://alion.io/job/veeva-systems-services-engagement-manager-quality-cloud-3","json_url":"https://alion.io/job/veeva-systems-services-engagement-manager-quality-cloud-3.json","meta":{"generated_at":"2026-10-23T21:29:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3288},"rest":"https://alion.io/mcp/rest/get_company?id=3288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveeva-systems-services-engagement-manager-quality-cloud-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveeva-systems-services-engagement-manager-quality-cloud-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveeva-systems-services-engagement-manager-quality-cloud-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veeva-systems-services-engagement-manager-quality-cloud-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveeva-systems-services-engagement-manager-quality-cloud-3"}]}