{"id":1152596,"url":"https://alion.io/job/veeva-systems-technical-operations-support-engineer","title":"Technical Operations Support Engineer","company":{"id":3288,"name":"Veeva Systems","domain":"veeva.com","url":"https://alion.io/company/veeva-systems","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":{"grade":"B","score":71,"open_postings":767,"ghost_share":0.402,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":127,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":92000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-23T14:48:33Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T00:14:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Role\nLevel up your career with Veeva RTSM! Join our scaling team as a Technical Operations Support Engineer and help power our world-class IRT/RTSM platform. In this fast-paced hybrid role, you’ll sit at the intersection of Systems Administration, DevOps, and Tier 3 Technical Support, driving AWS migrations, optimizing operational workflows, and solving complex architecture challenges. If you're an ambitious engineer ready for startup style energy backed by a stable, growing public company, this is your opportunity to drive immediate impact and scale your career.\nWhat You’ll Do\nDrive high-quality execution within the technical operations team, ensuring operational excellence and direct alignment with customer success\nPartner on key architectural initiatives including migrating legacy Randomization and Trial Supply Management (RTSM) / Windows infrastructure to AWS\nIteratively define, document and refine operational workflows, incident management procedures, and support practices as the team scales\nPerform in depth root cause analysis for complex system failures, proposing modern, scalable solutions to prevent recurrence\nProactively identify, track, and mitigate technical risks before they escalate into high-severity outages or customer issues\nServe as an escalation point for Tier 3 support issues involving Windows Server environments, SQL databases, and web services\nRequirements\nFour-year degree in IT-related field or equivalent experience in related field\n5+ years of Windows Server, IIS and MSSQL experience\n3+ years of help desk support experience\nExperience with AWS\nDemonstrated proficiency with scripting languages (Powershell, VBScript, etc)\nStrong communication skills\nWillingness to learn\nNice to Have\nExperience with infrastructure monitoring tools\nExperience with VMWare/vSphere","description_format":"text","description_chars":1816,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Korea","iso":"KR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Biotechnology","Conversational AI"],"lifecycle":[{"event":"open","at":"2026-09-23T18:36:25Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":127,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-24T01:13:31Z"},"pay":null,"html_url":"https://alion.io/job/veeva-systems-technical-operations-support-engineer","json_url":"https://alion.io/job/veeva-systems-technical-operations-support-engineer.json","meta":{"generated_at":"2026-09-24T01:13:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}