{"id":2029750,"url":"https://alion.io/job/veezu-claims-support","title":"Claims Support","company":{"id":8269,"name":"Veezu","domain":"veezu.co.uk","url":"https://alion.io/company/veezu","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solihull, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":104000,"period":"year","method":"role_country_seniority_unknown","sample_n":425},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false}],"status":"live","first_seen_at":"2026-10-07T12:19:01Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T01:14:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Your role at Veezu:\nClaims Support involves managing all aspects of Veezu Assist’s liaison with driver partners in relation to vehicles and claims handling, providing exceptional customer service and high levels of administration. You will report into the Claims Manager.\nWho are Veezu?\nVeezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!\nWhat you’ll do:\nManage key relationships, including those with external customers and business partners in addition to various internal departments with which you will work closely\n\nAssist the fleet department in dealing with admin for the fleet vehicles\n\nTake First Notice of Loss (FNOL) for new claims and transfer to accident management company\n\nRemain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.\n\nLiaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.\n\nProvide high quality customer service with an awareness and understanding of customer requirements.\n\nDeal with on- and off-hires where necessary and regularly check vehicles as required.\n\nAccurately input data onto relevant computer database i.e. Eclipse Proclaim\n\nAdvise Claims Manager of Health & Safety issues\n\nEnsure fair treatment of passengers, customers, Driver Partners and employees and act in a professional manner at all times.\n\nEnsuring all relevant enquiries are made of any appropriate parties.\n\nCommunicating with all customers in a clear and proactive manner.\n\nMaintain regular consistent and professional attendance, punctuality, and adherence to relevant health & safety procedures.\n\nEnsure that customer, passenger, Driver Partner & employee information is safeguarded at all time, in line with the General Data Protection Regulation (GDPR).\n\nMaintain information security to a recognised required standard in line with business needs\n\nFollow information security policies and procedures.\n\nEnsure legal and contractual compliance.\n\nBe committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.\n\nWhat you’ll need:\nHonesty and a knowledge of industry regulation and legislation\n\nKnowledge of complaints and referral procedure\n\nExceptional attention to detail and organisation skills\n\nAbility to effectively manage conflicting deadlines\n\nExcellent communication skills both written and verbally\n\nAbility to work under pressure in a fast-paced environment\n\nWhere you’ll be:\nThis role will be based out of our Solihull office.\n\nVeezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.","description_format":"text","description_chars":2863,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Shared Mobility","Ride 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