{"id":3833862,"url":"https://alion.io/job/vega-technical-account-manager-emea","title":"Technical Account Manager - EMEA","company":{"id":40788,"name":"Vega","domain":"vega.io","url":"https://alion.io/company/vega-blog","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW","BF"],"hiring_countries_total":116,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Microsoft Sentinel","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"Splunk","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:28:13Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T08:58:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nVega is one of the fastest-growing startups in cybersecurity, redefining security analytics and operations with an AI-native platform for SecOps and SOC teams. We are building the next-generation operating system for security teams. Vega is already delivering real impact at some of the world's largest organizations, improving detections, unlocking the value of their security data, and reducing cost and complexity. With HQs in New York and TLV, we're looking for people who want to be a part of the next rocket-ship in cyber.\nAbout the Role\nThis is the role for the person who understands the world of SecOps teams and Cyber Defence Engineers. You understand why detections fail, why logs arrive late, why queries time out at the worst possible moment, and why investigations stall. You know what's at stake when a security team can't move fast enough.\nThat understanding is exactly what you'll put to work here.\nAs a Technical Account Manager at Vega, you sit at the intersection of customer engineering, security operations, and product. You own the post-sales technical relationship for a set of our most important customers, from onboarding through adoption, through the moments that actually matter. In critical situations, you're the person customers call. You help them understand what's happening, why it matters, and what to do next.\nThis is a hands-on, deeply technical, high-trust role. It's not a support escalation path, it's a strategic one. You'll be our 1st TAM hire in EMEA, you'll shape how customers succeed with Vega, and you'll shape Vega's product by bringing the reality of SOC analysts, detection engineers, threat hunters and incident responders back to our R&D and product teams.\nWhat You'll Do\nBe the technical and security authority customers trust\nOwn the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor. \nLead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end.\nDiagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions. \nPartner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations. \nAssist customers with building custom AI skills within the Vega platform to solve their pain points.\nDrive real adoption, not just go-lives\nConduct technical health checks and lead business reviews with a bias toward action.\nMonitor customer health proactively, identify risks early, and intervene before they become problems. \nHelp customers unlock the full value of Vega, not just check a deployment box.\nShape the product from the field\nWork directly with Vega's engineering and product teams to escalate issues and push them toward resolution. \nTranslate what you see in the field, real patterns, real friction, real gaps, into product influence. \nBe the voice of the customer in rooms where roadmap decisions actually get made.\nAdvocate for the shift in the industry towards agentic detections and leveraging AI skills to solve security teams' pain points.\nShow up in person when it counts\nTravel to customer sites for key engagements (~25% of the time).\nRequirements\nWhat You'll Bring\n6+ years in a technical, customer-facing role (TAM, Customer Engineer, Senior Support, or similar). \nHands-on experience with SIEM or observability platforms, Splunk, Elastic/ELK, Microsoft Sentinel, or equivalent. \nYou've actually used these tools for incident investigation, threat hunting, or application troubleshooting, not just sold them. \nStrong cloud fundamentals across AWS, Azure, and/or GCP Infrastructure-as-Code experience (Terraform or similar). \nScripting skills in Python and/or Bash Comfortable troubleshooting distributed systems, data pipelines, and query performance. \nEqually fluent talking to engineers and executive stakeholders. \nStartup or high-growth experience, you know how to move fast and make calls without a perfect playbook. \nYou make progress where others stall. 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