{"id":1303221,"url":"https://alion.io/job/vegapay-product-solution-engineer","title":"Product Solution Engineer","company":{"id":3795596,"name":"Vegapay","domain":"vegapay.tech","url":"https://alion.io/company/vegapay","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kibana","optional":false},{"name":"Postman","optional":false},{"name":"Prometheus","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-03T05:53:54Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-02T08:37:19Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"The Impact You’ll Drive\nAt Vegapay, we’re building the infrastructure powering next-gen credit programs for banks and fintechs. As a Product Solutions Engineer,you’ll sit at the intersection of product, engineering, and clients - owning production reliability while solving complex, real-world fintech problems at scale.\nThis is not a traditional support role. You will be the first line of defense for mission-critical systems, the go-to person for debugging deep issues, and a key partner in ensuring our platform runs flawlessly for our banking partners.\nThe Hats You Will Wear\nOwn end-to-end production reliability across credit, UPI, ledgering, and reconciliation systems\nDebug complex production issues across services, APIs, and data layers with strong problem-solving depth\nPartner with engineering teams to identify root causes and drive permanent fixes\nDrive incident management rigor including triaging, prioritization, and resolution within SLAs\nLead post-incident RCA discussions with clear, actionable insights\nProactively monitor systems using logs, metrics, and alerts to prevent failures\nWork directly with B2B clients (banks/partners) to communicate issues and build trust\nCreate and maintain playbooks/runbooks for faster issue resolution\nSupport product launches and releases, ensuring production readiness and smooth rollouts\nThe Perfect Fit\n4 - 6 years of experience in B2B SaaS / Fintech / Payments companies\nB.E / B.Tech in Computer Science or related field (or equivalent experience)\nStrong hands-on experience in SQL (joins, aggregations, debugging data mismatches)\nSolid understanding of APIs and request/response flows; experience with tools like Postman\nExperience with logs and observability tools (Kibana / ELK stack)\nProven ability to debug issues in distributed systems\nFamiliarity with incident management and ticketing tools (JIRA or similar)\nExposure to monitoring tools (Grafana / Prometheus)\nUnderstanding of system design basics (microservices, queues, retries, failure handling)\nWorking knowledge of databases\nYour Edge Over the Rest\nExperience in payments / banking / fintech systems\nExposure to UPI, card networks (Visa, Mastercard, RuPay), ledger systems, or reconciliation flows\nYou don’t just fix issues you prevent them\nYou combine deep debugging with sharp stakeholder communication\nThe Problem We’re Solving\nFinancial institutions today are held back by legacy systems that are slow, rigid, and expensive to scale. Launching or evolving credit, lending, and UPI products often takes months, requires heavy engineering effort, and limits the ability to create personalized customer experiences.\nAt the same time, customer expectations have changed - speed, flexibility, and tailored financial products are no longer optional. Banks and fintechs need infrastructure that allows them to innovate quickly, adapt continuously, and scale without friction.\nThis is where we come in.\nAt Vegapay, we are building modern, configurable fintech infrastructure that enables banks, NBFCs, and enterprises to design, launch, and manage credit and payment programs with ease. Our platform brings together flexibility, speed, and control - helping our partners unlock new growth opportunities and deliver personalized banking experiences at scale.\nThe Opportunity Ahead\nSolve real-world fintech problems at scale with high ownership and impact\nWork directly with top banks and cutting-edge credit infrastructure\nFast-paced, high-learning environment with strong growth opportunities","description_format":"text","description_chars":3513,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-26T12:32:34Z"}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.611,"p_room":0.55,"age_days":28,"expected_fill_days":27,"reasons":["conf:19","velocity","win:tail"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vegapay-product-solution-engineer","json_url":"https://alion.io/job/vegapay-product-solution-engineer.json","meta":{"generated_at":"2026-10-03T03:30:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3320,"day_limit":5000,"remaining_today":1680,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}