{"id":1406344,"url":"https://alion.io/job/vehere-tech-support-engineer","title":"Tech Support Engineer","company":{"id":3807552,"name":"Vehere","domain":"vehere.com","url":"https://alion.io/company/vehere","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolkata, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-09-28T17:38:49Z","employer_posted_date":null,"last_verified_at":"2026-09-28T17:38:49Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"At Vehere, we're not just building cybersecurity products, we're shaping the future of how organizations detect, understand, and respond to evolving cyber threats.\nAs a Tech Support Engineer, you'll be part of a high-caliber team solving complex, real-world security challenges. You'll have the opportunity to work on meaningful technology, collaborate with talented people across teams and geographies, and turn bold ideas into solutions that make a measurable impact.\nWe're looking for people who are curious, driven, and ready to challenge the status quo, people who want to learn fast, take ownership, and build things that matter.\nIf you're ready to push boundaries, solve problems that matter, and help shape the next generation of cybersecurity, we'd love to have you build the future with us.\nJob Summary:\nWe are looking for a highly motivated and customer-focused Customer Support & Professional Services Engineer with strong expertise in Firewall, cybersecurity, and network infrastructure. In this role, you will be responsible for deploying, integrating, and supporting Vehere's AI-powered network security solutions across enterprise environments. You will work closely with customer SOC teams, network engineers, and internal product teams to ensure successful implementation, optimal performance, and rapid issue resolution.\nKey Roles and Responsibilities:\nDeliver end-to-end deployment and professional services for Vehere firewall solutions, including installation, configuration, integration, and optimization.\nProvide Level 1/Level 2 technical support to enterprise customers, ensuring timely resolution and excellent customer experience.\nMonitor firewall logs, security events, and traffic patterns to identify suspicious activities, security threats, performance bottlenecks, and policy violations.\nPerform firewall health checks, firmware upgrades, patch management, and security hardening activities to ensure optimal device performance and compliance.\nCollaborate with SOC, Network, and Security teams to investigate security alerts, support incident response activities, and strengthen network security posture.\nTroubleshoot complex firewall and network security issues by analyzing traffic flows, packet captures (PCAP), routing configurations, and firewall logs, escalating cases to Engineering when required.\nConduct Root Cause Analysis (RCA) for security incidents, network outages, and firewall-related service disruptions, providing actionable recommendations and preventive measures.\nSupport firewall migration, rule-base review, policy optimization, and change management activities while minimizing business impact and ensuring compliance with security standards.\nApply strong knowledge of networking concepts including TCP/IP, Routing, Switching, DNS, DHCP, VLANs, and cybersecurity principles to support secure and resilient network environments.\nWork with leading firewall technologies and security features such as Next-Generation Firewalls (NGFW), Intrusion Prevention Systems (IPS), URL Filtering, Application Control, Anti-Malware, and Threat Intelligence integrations.\nAdhere to high-quality work standards.\nResponsible for maintaining Confidentiality, Integrity and Availability of Vehere's information assets including business critical information.\n\nSkills and Experience:\nBachelor's degree in Computer Science, Information Security, Electronics, or related field (or equivalent experience).\n5+ years of experience in Firewall Support, Network Security, Technical Support, or Professional Services.\nHands-on experience with enterprise firewall technologies and network security solutions.\nStrong troubleshooting skills involving routing, switching, VPNs, NAT, packet capture analysis, and security event investigation.\nFamiliarity with Linux systems and command-line troubleshooting is desirable.\nWorking knowledge of SIEM, SOC operations, and incident response processes is an advantage.\nExcellent verbal and written communication skills with strong customer-facing abilities.\nRelevant certifications such as CCNA, CCNP Security, CEH, NSE, PCNSE, or equivalent are 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