{"id":1234729,"url":"https://alion.io/job/veho-manager-client-success","title":"Manager, Client Success","company":{"id":1837909,"name":"Veho","domain":"shipveho.com","url":"https://alion.io/company/shipveho","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-22T18:14:21Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-09-27T03:24:08Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"About Veho\nVeho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.\nWe are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.\nPowered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.\nTo truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.\nAbout The Role\nThe Client Success team is the client account P&L owner for Veho and the primary point of contact for the entire relationship. As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships with external clients and solve their delivery and returns challenges. This requires a high degree of business acumen, strategic thinking, problem-solving, understanding of operations, cross-functional partnership, and an entrepreneurial mindset. The Client Success Manager will create value for Veho’s clients by delivering on our commitments and innovating new product or service offerings to meet their transportation needs. This person thrives on building excellent relationships with your clients while also identifying opportunities that will increase our book of business and top-line revenue opportunities.\nWhat you’ll do\nRetain and grow revenue within your portfolio of accounts\n\nManage strategic client relationships; ensure operational alignment, error management, and continuous improvement\n\nOwn regular operational client cadence and relationships with your respective book of business\n\nPartner with the Veho Expansion team to develop a client expansion strategy that addresses our client's needs and grows the partnership\n\nUnderstand and drive insights into client business goals as well as anticipate future needs to deliver efficient solutions\n\nHelp develop standard methodologies and process strategies in a high-growth, evolving business unit\n\nDrive planning sessions to ensure our clients can fully utilize Veho to meet their performance, delivery, and operational efficiency goals\n\nConduct quarterly business reviews and check in points with key clients to identify any performance gaps, volume changes, and wins\n\nUnderstand client challenges using your strong interpersonal skills and data-driven approach to problem-solving\n\nElicit client feedback to act as an internal advocate for our clients\n\nCommunicate regularly with the customer to evaluate satisfaction\n\nWhat You Bring\nBA/BS degree or similar college-level education\n\n4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), Operations or entrepreneurial/founder experience\n\nHigh degree of emotional intelligence\n\nProven success in solving operational challenges with a creative, data-first approach\n\nExperience building relationships with executive-level external clients through active listening\n\nExperience in data analysis; strong Excel/Google Sheet skills, SQL is a plus\n\nLeadership in developing world class client presentations/QBR leadership\n\nAbility to thrive in a fast-paced environment and meet specific goals\n\nAdvanced level of cross-functional collaboration and execution of changes to established processes\n\nExperience within consulting, logistics, e-commerce, or transport-tech industries\n\nExperienced in on-boarding clients; implementation and integration experience\n\nVeho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.\nJoin us in building the future of ecommerce logistics and in doing the work of our lifetime!\nAll California applicants, please reference our California Applicant Privacy Notice located here.\nThe pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.","description_format":"text","description_chars":5038,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Delivery"],"lifecycle":[{"event":"open","at":"2026-09-25T16:06:36Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.242,"p_room":0.28,"age_days":65,"expected_fill_days":21,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/veho-manager-client-success","json_url":"https://alion.io/job/veho-manager-client-success.json","meta":{"generated_at":"2026-09-27T03:35:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3366,"day_limit":5000,"remaining_today":1634,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}