{"id":1697697,"url":"https://alion.io/job/velera-contact-center-agent","title":"Contact Center Agent","company":{"id":4401,"name":"Velera","domain":"velera.com","url":"https://alion.io/company/velera","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-02T10:57:53Z","employer_posted_date":null,"last_verified_at":"2026-10-02T10:57:53Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Join the People Helping PeopleVelera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.\nUpcoming Training Start Dates: \nNovember 16th - Second shift schedules available only\n\n$18.96/hr + PERFORMANCE BONUS, Shift and Language Differential\n\nThe Opportunity: The Contact Center Agent I will be responsible for applying knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path.\n\nDay in the Life \nTakes incoming calls from members.\n\nNavigates tools and resources to properly address member inquiries.\n\nMaintains a high level of service with members and meets performance targets.\n\nMaintains composure and demonstrates a calm, professional position while adapting to difficult situations.\n\nDevelops and maintains productive working relationships with team members.\n\nPromotes and maintains a positive, professional image of Velera's Call Centers.\n\nParticipates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.\n\nEducation: \nHigh school diploma or equivalent.\n\nSome post high school education desirable.\n\n Knowledge, Skills, & Abilities: \nBasic Computer Skills using Word, Excel, Outlook.\n\nStrong customer service skills.\n\nClear verbal communication, written communication, and reading comprehension in English.\n\nAbility to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.\n\nApplication of good judgment and decision making.\n\nAbility to work efficiently both independently and as part of a team.\n\nProduct knowledge is to include but not limited to: Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console or Springboard\n\nWhile performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift.\n\nAdditional Essential Functions and Responsibilities:\n\nRegular and reliable attendance.\n\nResponsible for reporting risks that are identified to the appropriate team and/or management.\n\nAdditionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.\n\nActively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.\n\nService Standards:\nResponsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.\n\nDemonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.\n\nSupport a workplace where every employee feels valued, respected, and connected.\n\nPerform job duties within the company’s policies, procedures, service standards and the state and federal laws.\n\nPhysical Demands:\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear\n\nSpecific vision abilities required by this job include close vision\n\nAbility to occasionally lift/move up to 25 pounds\n\nIndividuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.\n\nAbout Velera\nAt Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.\nPay Rate: $18.41/hour\nThis is the established hiring rate for the position. Additional compensation opportunities may be available through performance bonuses, shift differentials, and language differentials.\nGreat Work/Life Benefits!\nCompetitive wages\n\nMedical with telemedicine\n\nDental and Vision\n\nBasic and Optional Life Insurance\n\nPaid Time Off (PTO)\n\nMaternity, Parental, Family Care\n\nCommunity Volunteer Time Off\n\n12 Paid Holidays\n\nCompany Paid Disability Insurance\n\n401k (with employer match)\n\nHealth Savings Accounts (HSA) with company provided contributions\n\nFlexible Spending Accounts (FSA)\n\nSupplemental Insurance\n\nMental Health and Well-being: Employee Assistance Program (EAP)\n\nTuition Reimbursement\n\nWellness program\n\nBenefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions\n\nVelera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.\nVelera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following \"EEO is the Law\" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.\nVelera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.\nThis role is currently not eligible for sponsorship.\nAs an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at for assistance.\nOriginally posted on Himalayas","description_format":"text","description_chars":7094,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-02T12:34:16Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.797,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["seen:12","velocity","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/velera-contact-center-agent","json_url":"https://alion.io/job/velera-contact-center-agent.json","meta":{"generated_at":"2026-10-16T00:20:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4401},"rest":"https://alion.io/mcp/rest/get_company?id=4401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvelera-contact-center-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvelera-contact-center-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvelera-contact-center-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/velera-contact-center-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvelera-contact-center-agent"}]}