{"id":1501664,"url":"https://alion.io/job/velocity-client-services-support-coordinator","title":"Client Services Support Coordinator","company":{"id":1768986,"name":"Velocity","domain":"velocityincubator.com","url":"https://alion.io/company/velocityincubator","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Waterloo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":585},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T04:19:32Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-09-30T22:47:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. \nLearn more about our recruitment process.\nJob Requisition ID:\n2026-02894Time Type:\nFull timeEmployee Group:\nStaffJob Category:\nAcademic AdministrationEmployment Type:\nPermanentDepartment:\nFacilities - Tool Crib and Key ControlHiring Range:\nPosting Information:\n This posting is for an existing vacancy.\nThe internal posting deadline for this position is October 8th, 2026, at 11:59PM.\nThere is a qualified internal in this role\nJob Description:\n\nJob Description\nPrimary Purpose\nThe Client Services Support Coordinator provides administrative services, particularly in the key control and tool room units, to support overall departmental needs, contributing towards providing a safe and accessible, invitingly clean and comfortable, functionally-enriched and well- maintained campus environment through service excellence.\nKey Accountabilities\nKey Control Duties (as per Key Control job description):\nProviding friendly, pleasant and efficient service while maintaining prescribed security standards\nDealing effectively with all clients\nSafekeeping, issuance and retrieval of keys according to established procedures\nMaintaining the Key Control Information System including data entry, report generation and inventory checks\nProcessing and monitoring lock requests\nVerifying, accuracy and proper authorization of key and lock requests\nIssuing keys to individuals as requested on the key permit by authorized personnel\nUnderstanding the reporting structure of all departments\nVerifying the accuracy of the information upon a return of key with the original key permit\nFollowing up with department to retrieve keys for permits that have exceeded the expiry date\nVerifying that new keys and key blanks are correct with the assistance of the locksmith\nFiling keys in appropriate drawers and securing drawers after hours\nUnderstanding the functions and relationships of many key systems on campus\nUnderstanding the Work Request system and the space file system to assist with key distribution to contractors working on campus\nEntering accurate information into Key Information database as transactions occur\nVerifying the data entry, daily, by comparing permit information with transaction listings\nPrinting and distributing reports to the departments\nBeing the first line of communication with clients regarding lock requests and lock changes\nProcessing standard lock changes\nDetermining if lock changes are accurate and properly authorized; departments have specific key code structures that apply to their areas and only a few authorized staff can issue these requests.\nForwarding changes to the standard key code structure or additions to existing key codes to the Director of Business Operations in Plant Operations\nDistributing hardware prepared by locksmiths to external contractors\nUnderstanding existing electronic lock software and adapting to upgrades\nUnderstanding all the various types of locks and lock set functions on campus\nBeing able to read construction drawings and hardware schedules\nUnderstanding the room numbering standards to help verify that space usage drawings for cylinder changes are up to date with the latest renovation changes\nPerforming clerical functions of word processing, filing, telephone operation, and mail distribution related to this position\nStorekeeping Duties (as per Storekeeper job description):\nAssisting supervisors in shops with utilization of the Access data base system for material and inventory management\nDispatching personnel vehicles to pick-up and deliver personnel and material\nCommunicating messages and instructions to maintenance personnel\nIssuing and receiving keys, tools, and equipment to service maintenance personnel\nOrdering, receiving and coordinating material flow between outside suppliers, other departments and Plant Operations in conformity with specifications and established policies and procedures\nAdministering documents and paper flow including material withdrawals, purchase requisitions, blanket orders, purchase orders and invoices\nMaintaining a good rapport with all vendors to maintain quality service and products\nKeeping up to date with the latest equipment and tools and any new companies that have entered the market\nKnowing which equipment or tools are most reliable and price effective\nUsing Microsoft Access database to track inventory and manage material flow\nBeing knowledgeable with the existing Microsoft Access database\nHelping supervisors utilize the database and verifying the accuracy of the orders\nBeing a source for information gathering from the system\nMatching purchases with work requests and extracting charge out information for the work request charge out procedure\nFulfilling supervisors purchasing duties when they are absent\nKnowing the valid accounting values for all maintenance sections\nInteracting with Central Stores for deliveries\nMaintaining an established inventory of hardware, maintenance and safety supplies in the storeroom area for distribution to maintenance personnel\nChecking equipment (such as ladders, hard hats and safety harnesses) for safety concerns before issuing to personnel\nVerifying and returning first aid supplies when expiry dates have passed\nDispatching personnel vehicles to pick-up and deliver maintenance personnel and material\nResolving conflicts of schedules and personalities to minimize any interruptions in work productivity\nReceiving and relaying messages for personnel in the maintenance shops using telephone, paging and radio equipment\nScheduling service vehicle use to off campus facilities such as School of Architecture in Cambridge\nHaving painters and auto mechanics’ garments sent out for weekly cleaning\nCoordinating the window glass damage repairs for Housing with glass companies\nRelaying instructions from day custodians to the night shift for any cleanups not completed in the day\nIssuing and receiving keys, tools, and equipment for maintenance personnel\nMiscellaneous services provided include administering first aid and distributing first aid supplies when necessary, and ensuring that the photocopier and printer, located in the Storeroom area, are operational; opening the tool crib plus back door to the shops\nProviding friendly, pleasant and efficient service while maintaining prescribed security standards\nRequired Qualifications\nEducation\nRelevant post-secondary education, or an equivalent combination of education and experience\nExperience\nSeveral years of experience working in a warehouse and/or managing inventory\nSeveral years of experience in the area of shipping and receiving\nDemonstrated experience working with key control, management and distribution\nExperience working with MS Access based systems would be considered an asset\nDemonstrated experience working directly in a customer service role with a wide range of clients\nKnowledge/Skills/Abilities\nExcellent interpersonal and communication skills\nExcellent computer skills\nExcellent customer service skills to work with a variety of people\nAbility to work under pressure in a fast-paced environment\nDemonstrate ability to create and deliver presentations using Microsoft PowerPoint\nExcellent organizational skills with high attention to detail\nStrong multi-tasking skills\nWarehouse and inventory management\nPurchasing, shipping and receiving skills are an asset\nIntermediate ability using the following programs: MS Word, Excel, Access, PowerPoint, Outlook, and Adobe Acrobat\nEquity Statement\nThe University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.\nThe University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.\nPositions are open to qualified candidates who are legally entitled to work in Canada.\nThe University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at  or 519-888-4567, ext. 45935.","description_format":"text","description_chars":9280,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Events & Ticketing","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-30T04:19:32Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:6","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/velocity-client-services-support-coordinator","json_url":"https://alion.io/job/velocity-client-services-support-coordinator.json","meta":{"generated_at":"2026-10-01T10:18:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1387,"day_limit":5000,"remaining_today":3613,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}