{"id":2063405,"url":"https://alion.io/job/venbrook-group-llc-client-service-representative","title":"Client Service Representative","company":{"id":2526359,"name":"Venbrook Group, LLC","domain":"venbrook.com","url":"https://alion.io/company/venbrook","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-02-12T00:00:00Z","employer_posted_date":"2026-02-12","last_verified_at":"2026-10-14T13:28:31Z","board_verified":true,"closed_at":null,"days_open":244,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":244},"description":"POSITION TITLE: Client Services Representative (CSR) - Employee Benefits\nDEPARTMENT: Employee Benefits\nREPORTS TO: VP, Employee Benefits\nLOCATION: Irvine, CA - Hybrid\nCLASSIFICATION: Non-Exempt\nCOMPANY OVERVIEW:\nVenbrook Group, LLC (“Venbrook”) is a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook’s team of experts and industry specialists partner with their clients to manage their risks, create security, promote growth, and add value by delivering best-in-class insurance products and programs. Venbrook is headquartered in Los Angeles, with various locations across the country.\nVenbrook caters to a national client base across myriad industries with divergent needs. Venbrook is committed to ongoing product innovation, market agility, and strength in our partnerships for risk management solutions that allow you to focus on driving your business forward.\nRisk Specialties & Services: Advisory, risk management, insurance brokers, accident & health insurance, property & casualty insurance, employee benefits, surety & title insurance, wholesale insurance, specialty programs, reinsurance, independent field adjusting, catastrophe services, and third-party claims administration.\nPOSITION SUMMARY:\nThe Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries in a high-volume, member-facing environment. This role resolves routine issues, escalates complex matters following defined guidelines, and supports a consistent member experience while reducing service interruptions for Client Management teams.\nPOSITION REQUIREMENTS:\nEmployee & Member Support: Serves as the primary contact for benefit inquiries via phone and email. Explains coverage, eligibility, and benefit usage in clear terms. Guides members through carrier portals, mobile applications, and ID card access. Supports employees during open enrollment.\nBenefits & Claims Administration: Processes ID card requests and replacements, confirms provider network participation, responds to basic claim status inquiries, and verifies eligibility and enrollment changes. Manages dependent additions and removals, provides prescription refill guidance, and addresses standard open enrollment questions.\nIssue Resolution & Escalation: Identifies issues requiring escalation and routes cases to Client Management per internal guidelines. Ensures complete documentation prior to escalation and maintains ownership until successful handoff is confirmed.\nDocumentation & Collaboration: Documents all interactions and outcomes in the CRM system. Tracks open items through resolution. Partners with Client Managers and Advocacy teams. Identifies recurring issues and shares trends with leadership.\nKEY RESPONSIBILITIES:\nServes as the primary contact for benefit inquiries via phone and email.\nExplains coverage, eligibility, and benefit usage in clear terms to employees and HR contacts.\nGuides members through carrier portals, mobile applications, and ID card access.\nSupports employees during open enrollment periods.\nProvides bilingual support in English and Spanish when applicable.\nProcesses ID card requests and replacements.\nConfirms provider network participation.\nResponds to basic claim status inquiries.\nVerifies eligibility and enrollment changes.\nProcesses dependent additions and removals.\nProvides prescription refill guidance.\nAddresses standard open enrollment questions.\nIdentifies issues requiring escalation and routes cases to Client Management per internal guidelines.\nEnsures complete documentation prior to escalation.\nMaintains ownership of escalated items until successful handoff is confirmed.\nDocuments all interactions and outcomes in the CRM system.\nTracks open items through resolution.\nPartners with Client Managers and Advocacy teams to ensure follow-through.\nIdentifies recurring issues and shares trends with leadership.\nREQUIRED QUALIFICATIONS:\n1-3 years of employee benefits experience working at an insurance broker required\nClear written and verbal communication skills\nAbility to manage high call and email volume\nStrong organization and follow-through\nProfessional and composed in time-sensitive situations\nProficiency with Microsoft Office Suite (Outlook, Word, Excel)\nEDUCATION & CREDENTIALS:\nAssociate’s or Bachelor’s degree preferred\nBilingual English and Spanish preferred\nExperience in an employee benefits brokerage or consulting environment preferred\nKnowledge benefit plans preferred required\nExperience with CRM or benefits administration platforms preferred\nHourly Rate up to $33.65 /hour","description_format":"text","description_chars":4612,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-08T02:50:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.16,"p_room":0.28,"age_days":244,"expected_fill_days":23,"reasons":["conf:11","win:tail","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":true},"html_url":"https://alion.io/job/venbrook-group-llc-client-service-representative","json_url":"https://alion.io/job/venbrook-group-llc-client-service-representative.json","meta":{"generated_at":"2026-10-14T22:40:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30595,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2526359},"rest":"https://alion.io/mcp/rest/get_company?id=2526359"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvenbrook-group-llc-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvenbrook-group-llc-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvenbrook-group-llc-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/venbrook-group-llc-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvenbrook-group-llc-client-service-representative"}]}