{"id":2979805,"url":"https://alion.io/job/venues-nsw-technology-technical-support-officer","title":"Technology - Technical Support Officer","company":{"id":3854135,"name":"Venues NSW","domain":"venuesnsw.com","url":"https://alion.io/company/venuesnsw","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-21T04:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T19:29:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"ABOUT THE ROLE\nThe primary purpose of the Technical Support Officer role is to ensure the smooth operation of IT services and support within the organization, leveraging available tools to enhance efficiency. This role serves as the first point of contact for users experiencing technical issues, delivering prompt and effective resolutions to minimize disruption. By fostering a positive user experience, the Technical Support Officer enhances employee productivity through high-quality support, training, and resources that empower users to effectively utilize IT tools and systems. You'll also be responsible for monitoring and managing IT infrastructure, utilizing monitoring tools to ensure reliability and compliance with organizational standards. Streamlining the onboarding and offboarding processes for users is another key responsibility, as is overseeing the lifecycle of IT assets, from procurement to disposal, often using asset management software.\nABOUT YOU\nThis role aligns IT support activities with the broader goals of the organization, enhancing operational effectiveness and ensuring that technology serves as a vital enabler of business functions. \nThe ideal applicant will have:\nA minimum qualification of a Certificate IV in Information Technology\n12 months experience in a previous helpdesk position\nExperience working with Windows server 2012, 2016, 2019\nExperience with Exchange server 2016 & Exchange Online\nPrevious experience with Microsoft Office 365\nWindows 10/11, Microsoft Intune, Experience with Active Directory administration\nUnderstanding of Group Policy Management\nSoftware installation, hardware installations and repairs\nPrint service administration\nMobile device support including IOS & Android\nPlease click here to view the role description. \nWHY WORK FOR US\nIn a role at Venues NSW, you’ll be helping bring Australia’s greatest live sports and world-class entertainment experiences to life. As custodians of over $4 billion in iconic assets from the Sydney Cricket Ground and Allianz Stadium to regional precinct hubs in Newcastle, and Wollongong we connect millions of fans through live experiences every year. \nWhen you join our team, you get the stability and support of a leading organisation paired with the dynamic energy of the major events industry. We offer clear pathways for career progression and internal mobility across our statewide venue network, along with a collaborative, team-oriented culture that celebrates diversity and shared success. Plus, you'll enjoy fantastic benefits, including discounts across our partners, wellness program, and access to events across our venues.","description_format":"text","description_chars":2640,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Events","Venues"],"lifecycle":[{"event":"open","at":"2026-10-21T06:38:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/venues-nsw-technology-technical-support-officer","json_url":"https://alion.io/job/venues-nsw-technology-technical-support-officer.json","meta":{"generated_at":"2026-10-24T21:40:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854135},"rest":"https://alion.io/mcp/rest/get_company?id=3854135"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvenues-nsw-technology-technical-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvenues-nsw-technology-technical-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvenues-nsw-technology-technical-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/venues-nsw-technology-technical-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvenues-nsw-technology-technical-support-officer"}]}