{"id":3900653,"url":"https://alion.io/job/veolia-administrative-assistant","title":"Administrative Assistant","company":{"id":3493,"name":"Veolia","domain":"veolia.com","url":"https://alion.io/company/veolia-environnement-sa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":408,"ghost_share":0,"stale_share":0.985,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T20:07:12Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T01:33:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework,\nVeolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.\n The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts as a critical liaison between customers, production teams, and internal stakeholders to facilitate timely order fulfillment while proactively identifying and resolving potential obstacles. The position requires strong organizational skills to accurately process orders, coordinate with plant operations for scheduling, and manage urgent expediting requests.\nAs a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role encompasses mentoring new team members and spearheading process improvement initiatives to enhance operational efficiency and customer satisfaction. The ideal candidate will demonstrate excellent communication abilities, cross-functional collaboration skills, and a proactive approach to problem-solving in a fast-paced environment.\nThis role will report directly to the Plant Manager.\nKey Characteristics\nProactive Communication Skills: Ability to anticipate issues, maintain consistent dialogue with customers and internal stakeholders, and provide timely updates throughout the order lifecycle to prevent roadblocks and manage expectations.\nCross-Functional Coordination: Strong capability to collaborate effectively across multiple departments (production, planning, sales) to ensure seamless order management from entry to delivery while balancing competing priorities.\nProblem-Solving and Escalation Management: Skilled at quickly identifying obstacles, resolving customer concerns, handling urgent requests and escalations with composure, and implementing solutions that satisfy both customer needs and operational constraints.\nLeadership and Continuous Improvement Mindset: Demonstrated ability to mentor and develop team members while driving process optimization initiatives that enhance efficiency, accuracy, and customer satisfaction.\nDuties & Responsibilities\nProcess standard, complex, and key account orders accurately and efficiently in the system\nManage order-related issues and coordinate with internal teams to ensure on-time, in-full delivery to customers\nCoordinate with plant/production teams to schedule and prioritize orders\nCommunicate proactively with customers regarding order status and potential issues\nIdentify and resolve potential roadblocks throughout the order fulfillment process\nCollaborate with planning team to expedite urgent customer requests\nRespond to customer inquiries via phone and written communication\nHandle special customer queries, urgent requests, and escalations with professional and timely communication\nExecute project billing activities and ensure accurate invoicing for customer accounts\nConduct root cause analysis to identify process gaps and implement improvements that enhance customer experience\nServe as gatekeeper for customer data integrity by coordinating with relevant departments to maintain accurate information in the ERP system\nContribute to IT projects and system enhancement initiatives to improve operational efficiency\nInitiate and manage break-fix requests to resolve system or process issues\nLead and participate in cross-functional projects aimed at improving order management and customer service processes\nHandle escalations from customers and sales team members\nProvide support and assistance to key customer accounts\nTrain and mentor new team members on processes and procedures\nMaintain regular communication with internal stakeholders throughout order lifecycle\nMonitor order progress and proactively address delays or complications\nKnowledge, Skills & Abilities\nHigh level of attention to detail and documentation\nStrong computer, math, and problem-solving skills\nAbility to multitask and maintain focus in a fast-paced environment \nAbility to work independently and make decisions and recommendations\nPossess the verbal and written communication skills to proactively communicate with on-site personnel and remote team and respond to their concerns.\nAbility to maintain composure during escalations and communicate complex information clearly.\n Education & Experience\nRequired:\nBachelor’s degree, associate degree (two-year college or technical school), or equivalent experience.\n3-4 years of professional experience working in a manufacturing environment.\nPreferred:\nExperience in Sales Force\nExperience working in the chemical industry\nSAP Experience\n Compensation:\nThe compensation range is tied to the market for similarly bench-marked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $20-30 CAD.\n\nArtificial Intelligence (AI) Disclosure:\nWe do not use Artificial Intelligence (AI) to screen, assess, or select applicants for this position.\n\nVacancy Status:\nThis posting is for an existing vacancy.\n\nWe realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.\nMedical, Dental, & Vision Insurance Starting Day 1!\nLife Insurance\nPaid Time Off\nPaid Holidays\nParental Leave\n401(k) Plan - 3% default contribution plus matching!\nFlexible Spending & Health Saving Accounts\nAD&D Insurance\nDisability Insurance\nTuition Reimbursement\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of\nthis posting. The Company reserves the right to modify this information at any time, subject to\napplicable law.\n****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will\nnot sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****\nVeolia does not accept unsolicited resumes from external recruiting firms. All vendors must have\na current and fully executed MSA on file before submitting candidates. Any unsolicited resumes\nand candidate profiles will be deemed the property of the company and no fee will be due.\nAs an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.","description_format":"text","description_chars":7222,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Energy Management","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-11-07T00:40:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/veolia-administrative-assistant","json_url":"https://alion.io/job/veolia-administrative-assistant.json","meta":{"generated_at":"2026-11-08T05:09:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3493},"rest":"https://alion.io/mcp/rest/get_company?id=3493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveolia-administrative-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveolia-administrative-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveolia-administrative-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veolia-administrative-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveolia-administrative-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3900653}},{"tool":"search_jobs","arguments":{"company":"veolia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3900653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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