{"id":3540306,"url":"https://alion.io/job/veolia-customer-experience-advisor-3","title":"Customer Experience Advisor","company":{"id":1775658,"name":"Veolia","domain":"veolia.co.uk","url":"https://alion.io/company/veolia-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":25,"ghost_share":0,"stale_share":0.24,"repost_share":0.12,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warrington, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T18:59:30Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T00:05:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Ready to find the right role for you?\nSalary: Competitive plus Veolia benefits and Pension\nLocation: Birchwood Park, Warrington\nDuration: FTC 6 Months (With a possibility to extend or become permanent)\nHours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year\nWhen you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.\nWe know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.\nWe're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience.\nThis means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role.\nDon't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you!\nWhat we can offer you;\n\n25 days of annual leave\nFacilities parking and subsidised lunch\nAccess to our company pension scheme\nStream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards\nDiscounts on everything from groceries to well known retailers\nAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to\nOne paid days leave every year to volunteer and support your community\nOngoing training and development opportunities, allowing you to reach your full potential\nStream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward\nWhat will you be doing? The difference you’ll make;\n\nAnswering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively\nAlways putting our customers first and finding personalised solutions to meet their needs\nBuilding strong relationships with both internal and external customers to ensure we deliver the best service\nConstantly seeking ways to improve the customer experience and resolve any challenges they may face Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality\nSupporting the business by promoting Veolia's products and services to our customers\nEmbracing a curious and proactive attitude to continuously develop our knowledge and skills\nWorking collaboratively with other teams to deliver timely resolutions for our customers\nBringing your best selves to work every day to achieve targeted growth and provide exceptional servic\nWhat we're looking for;\nWe welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you.\nOur must-haves. What you’ll bring;\n\nProven Ability to put the customer first, whether it's face to face or on the phone An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication\nEnjoy working as part of a team and thrive under pressure, with a flexible and can-do approach\nUse strong planning and organisational skills to deliver excellent service\nShow great interpersonal skills and pay attention to detail in everything we do Be proactive, adaptable, and always willing to go the extra mile for our customers\nHave a passion for personal and professional growth, and a commitment to exceeding expectations\nBe open to a broad range of activities and able to adapt to changing business needs\nGood attention to detail, speed of typing, and a friendly telephone manner are essential\nA basic understanding of business finance and customer profitability is important\nBe proficient in using Google Office Applications and able to learn new systems quickly\nTake initiative and have a genuine interest in going above and beyond for customers\nAt least 5 GCSEs grade C or above including Maths and English.\nHave the right to work in the UK\nWhat’s next?\nApply today, so we can make a difference for generations to come.\nWe're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.\nWe're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.\nWe're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.","description_format":"text","description_chars":5950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-30T18:59:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:6","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/veolia-customer-experience-advisor-3","json_url":"https://alion.io/job/veolia-customer-experience-advisor-3.json","meta":{"generated_at":"2026-11-04T12:17:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775658},"rest":"https://alion.io/mcp/rest/get_company?id=1775658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveolia-customer-experience-advisor-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveolia-customer-experience-advisor-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveolia-customer-experience-advisor-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veolia-customer-experience-advisor-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveolia-customer-experience-advisor-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3540306}},{"tool":"search_jobs","arguments":{"company":"veolia.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3540306},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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