{"id":1125584,"url":"https://alion.io/job/veolia-environnement-sa-technical-customer-advisor-5","title":"Technical Customer Advisor","company":{"id":3493,"name":"Veolia","domain":"veolia.com","url":"https://alion.io/company/veolia-environnement-sa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":409,"ghost_share":0,"stale_share":0.995,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Commerce City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":77000,"currency":"USD","period":"year","gross":null,"usd_annual":77000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-22T18:05:42Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-08T12:37:55Z","board_verified":false,"closed_at":"2026-10-08T12:37:55Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.\n Position Purpose:\nThe position’s purpose is to “quarterback” the customer fulfillment process from the custom order all the way\nthrough to billing (even where other roles are playing important parts in the process). In doing so, this position\nfulfills customer needs, and delivers amazing service, in the least complex and most cost efficient way for Hazardous Waste.\nPrimary Duties /Responsibilities:\nBe the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by \"quarterbacking\" all aspects of the customer service cycle.\nOwn the communication (both internal and external) for all aspects of customer service. Communication is not just part of customer service; it is the most important part of customer service.\nCreate new Waste Information Profiles (WIPs) and select appropriate approvals codes.When needed, consult with Technical & Regulatory Specialist (TRS) for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).\n\nTake customer orders for service requests. Manage the creation of Jobs and Tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets. (This will help reduce ticket errors after the job).\nIf the customer request has new waste streams that do not fall under an existing pricing category:for \"lower value\" accounts, quote the customer the branch standard rate\nfor \"higher value\" or \"strategic accounts\" coordinate with the Account Manager to quote the customer. Once a new rate has been agreed upon by the customer, work with the Contract Control Manager to update the account pricebook.\n\nAfter the detailed Job/Ticket has been created, coordinate the pickup requests with scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.\nReview and manage all ticket errors after Holding Tank conversion (HT conversion will be managed by Operations). Any ti cket errors caused due to pricebook setup (e.g., price does not exist, etc.), work with the Contract Control Manager to correct and update.\nWork with Billing Coordinator on invoicing for customer jobs.\nManage all other incoming customer requests, reaching out to internal Veolia resources as needed.\n Education / Experience / Background:\nDemonstrable experience in customer service/ fulfillment\nExperience of waste management and disposal\nBachelor's degree is preferred\nKnowledge / Skills / Abilities:\nFantastic customer relationship/ management skills\nProficiency in Microsoft Office, and CRM tools\nFocus on meeting customers needs, but offering best solution for Hazardous Waste (least complex, most efficient/profitable)\nSufficient technical knowledge of waste management and disposal\nOwnership mentality\nHigh attention to detail\nVery organized and efficient\nAble to work collaboratively across different functions and to secure help from colleagues\n Pay Range: $67000 to $77000 per year\nBenefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.\nSick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off\nEligible for up to 12% Annual Performance Bonus\nWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.","description_format":"text","description_chars":4632,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible time off","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Food & Beverages","Waste Management"],"lifecycle":[{"event":"open","at":"2026-09-22T21:24:17Z"},{"event":"close","at":"2026-10-08T12:37:55Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":77000,"is_top_pay":false},"html_url":"https://alion.io/job/veolia-environnement-sa-technical-customer-advisor-5","json_url":"https://alion.io/job/veolia-environnement-sa-technical-customer-advisor-5.json","meta":{"generated_at":"2026-10-26T08:43:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11650,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3493},"rest":"https://alion.io/mcp/rest/get_company?id=3493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveolia-environnement-sa-technical-customer-advisor-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveolia-environnement-sa-technical-customer-advisor-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveolia-environnement-sa-technical-customer-advisor-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veolia-environnement-sa-technical-customer-advisor-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveolia-environnement-sa-technical-customer-advisor-5"}]}