Operations Analyst

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

Role: Operations Technologist

Location: Manchester/Liverpool

Working for the Operations Leader, alongside Account Managers and Operations peers, the Operations Technologist will be responsible for achieving defined goals & objectives as well as working safely, compliantly and efficiently within a defined group of customer accounts. The Operations Technologist will take guidance from the Operations Leader and will service, recommend changes, report and communicate with customer representatives in accordance with the commercial agreement.

Please note: We are unable to offer visa sponsorship for this role. Applicants must have the existing right to work in the UK without requiring sponsorship now or in the future.

DUTIES AND RESPONSIBILITIES

EHS & Compliance

• Ensure work is undertaken in a safe manner at all times, and comply with internal, legislative and customer EHS requirements and policies.
• Completes Legionella sampling to best practice and utilises internal systems to document & monitor Legionella related works. Legionella training to be completed every 3 years.
• Independently follow and document Legionella positive response process.
• Competently carry out LCA audit checklist on EVS suppliers, across the area including sites not assigned to.
• Engagement with the Quality, Environment, Heath and Safety (QEHS) Gensuite system and associated tools to manage QEHS documentation and material. Use of the tool to manage RAMS, concern reports and other applications is essential as well as leading the Management of Change (MOC) process.
• Plan compliance calendar tasks and inspection tool audits, ensuring evidence gathered
• Continual use of Shared drives for external & internal sharing and document management.
• SharePoint audits completed on sites within the area to identify gaps, identifying clear deadlines in place to action audit findings.
• Ensure correct SharePoint access and permissions for colleagues and customers.
• Undertake Point of Work Risk Assessment (POWRA) where appropriate.
• Competently carry out operational safety visits as well as verifying audits performed by Operational Analysts.
• Champions Water Tech Inclusion & Diversity objectives as well as any wellbeing initiatives.

Commercial

• Understands the commercial agreement at each assigned customer site and ensure the Account Manager is made aware of any customer requested scope change or over consumption to maintain profitability.
• Works with the Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met.
• Ensures the Account Manager is made aware of any Customer Contact changes.
• Identify opportunities for upgrades to the Account Manager, whether chemical dosing equipment (Chemfeed), training, analytical services or increased scope of supply.
• Generate quotes for SAP items and liaise with the customer for fulfilment and delivery.
• Identify margin improvements for account managers to follow through on.
• Identify opportunities for value generated proposals/proof not promises and working with Account Managers to facilitate and finalise.

Service

• Undertakes all training within the desired timeframe as well as self-directed additional learning.
• Ensure a service plan is defined by the Account manager
• Optimise the service activities at the assigned customers, to maximise productivity & profitability
• Assisting the Operations Leader to provide adequate cover for Holidays.
• Execute the service plan. The service plan should contain, as a minimum, scope of supply of services, time & products as well as treatment limits, performance expectations & KPI’s.
• Communicates basic technical concepts to the customer and seeks help for solutions.
• Communicate with customers & wider Water Tech team, in a professional and timely manner, as well as raising issues with Ops Leaders and Commercial colleagues as required.
• Completes & submits Consultant Service Reports (CSRs) within agreed timescales and ensures CSRs always detail the Observations, Consequences and Actions for the customers attention.
• Delivers feedback on operational and technical aspects in technical reviews meetings with customers.
• Schedule & plan site visits throughout each month efficiently, ensuring Outlook is reflective of plans, ensuring visibility for Operations Leaders for scheduling.
• Ensure safe chemical delivery & storage procedure followed through awareness & engagement with RAMS, policies and procedures.
• Compile operations manual for customer sites as well as auditing those for other sites within the local area with support from others in Operations Team.

Equipment

• Calibration of personal & onsite equipment and generation of calibration certificates as required.
• Competent in all specialised maintenance of proprietary as well as third party technology & equipment.
• Operation of dosing pumps - changing dosing rates as required based on onsite test results and ability to safely repair dosing pump faults
• Independently diagnose issues found onsite and escalate or rectify as required.
• Liaise with Chemfeed on any potential software upgrades against current equipment on sites.
• Diagnose warning/error messages on control equipment and rectify.
• Utilisation & engagement of Water Tech digital data visualisation platform, InSight, to generate CSRs, manage trends & alarms, inventory stocks, add parameters & assets as required and escalate any issues as required. .
• Install and set up tank level sensors and link to remote tank monitoring.
• Drives digital projects across the local area.
• Review alarm limits with product applications specialist, account manager and customers.
• Troubleshoot and rectify connection issues with VWTS monitoring equipment.
• Create new InSight accounts, add assets and parameters with correct control ranges.

Preferred Science/Engineering degree

Previous Experience / Required Skills:

Chemistry/Chemical Engineering degree or equivalent scientific degree qualification.

Solid experience of working within the UK Water Treatment Industry

Experience working with Cooling Towers, Closed Systems, Legionella.

Possession of full valid driving license for use in the UK.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger

communities. We’re an organization that champions diversity and inclusion at every rung of the ladder

and are proud to be an equal opportunity workplace.

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support.

That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the very first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant.

These include:

Health & Welfare:

Holiday allowance 26 days plus Bank Holidays with the option to buy or sell additional days off

Private Healthcare - currently BUPA, with an option to add your family members

Dental Plan providing cover or monetary cash back on appointments and treatments

Enhanced Maternity / Primary Care pay of 13 weeks full pay from Day 1

Enhanced Paternity / Secondary Care pay of 2 weeks full pay from Day 1

Adoption Leave of 13 weeks full pay for Parental, and 2 weeks full Co-parental pay from day 1 of employment

Support for Carers offering flexibility for longer term caring needs such as considering options of remote work, flexible work hours, adjusted schedules, and paid or unpaid leave

A Lifestyle Account where we put in £60 to start you off, then match you £ for £ on every activity you buy up to £360

Discounted Gym Memberships

All employees receive one day of paid volunteering leave per year

Monetary Benefits:

Leading pension contribution of 10% of your earnings from us every month, doubling your own contribution of 5%

Option to buy shares at preferential rates

Salary Sacrifice Schemes

The Bigger Picture - protecting you and your loved ones in the longer term

Industry leading Life Insurance providing you 10 x your salary as a benefit paid to your nominated person(s)

Income Protection that covers you for 5 years at up to 60% of your salary, with 2 x your salary as a lump sum should you be unable to return to work.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.