{"id":2029212,"url":"https://alion.io/job/veolia-service-coordinator-8","title":"Service Coordinator","company":{"id":1775658,"name":"Veolia","domain":"veolia.co.uk","url":"https://alion.io/company/veolia-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canterbury, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30121,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":39961},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T13:45:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T12:08:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Ready to find the right role for you?\nService Coordinator - 12 Month Fixed Term Contract\nSalary: £30,121.07 per annum plus Veolia benefits and pension\nHours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay)\nLocation: Cantebury\nWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.\n\nWhat we can offer you:\n25 days of annual leave\nAccess to our enhanced pension scheme\nFree physiotherapy service\nDiscounts on everything from groceries to well known retailers\nAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to\nOngoing training and development opportunities, allowing you to reach your full potential\nStream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards\nWhat you'll be doing:\nProactively communicate with customers.\nProvide status updates and maintain contact with drivers throughout the day.\nUpon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.\nBe the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging ‘stop the job’ if it is deemed unsafe to continue in line with company operating procedures and processes.\nCreate a customer excellence approach & culture.\nReact to and manage customer queries and complaints.\nImplement service practices that meet the customers’ needs.\nMaintain a “zero harm” safety culture within depots.\nEnsure service delivery, in line with customer expectations.\nEngage with interested stakeholders including the wider Veolia team or Management team.\nEnsure Veolia legal compliance on site - WTD and transport compliance.\nProvide clear, transparent and accurate reporting of daily debriefing.\nLead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers.\nWhat we're looking for:\nEssential:\nFull Car Driving Licence\nGood communication skills communicating with people of all levels specifically including drivers and frontline employees\nAbility to organise a busy workload and operate at a fast pace Working with a quality management system\nWhat’s next?\nApply today, so we can make a difference for generations to come.\nWe're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.\nWe're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.\nWe're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.","description_format":"text","description_chars":3638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:45:06Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.829,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:1","wave","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":39961,"is_top_pay":false},"html_url":"https://alion.io/job/veolia-service-coordinator-8","json_url":"https://alion.io/job/veolia-service-coordinator-8.json","meta":{"generated_at":"2026-10-12T14:30:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775658},"rest":"https://alion.io/mcp/rest/get_company?id=1775658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveolia-service-coordinator-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveolia-service-coordinator-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveolia-service-coordinator-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veolia-service-coordinator-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveolia-service-coordinator-8"}]}