{"id":3176427,"url":"https://alion.io/job/veolia-technical-customer-advisor","title":"Technical Customer Advisor","company":{"id":3493,"name":"Veolia","domain":"veolia.com","url":"https://alion.io/company/veolia-environnement-sa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":412,"ghost_share":0,"stale_share":0.983,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baytown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T17:21:52Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T09:08:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.\n Position Purpose:\nThe position’s purpose is to “quarterback” the customer fulfillment process from the customer order all the way\nthrough to billing (even where other roles are playing important parts in the process). In doing so, this position\nfulfills customer needs, and delivers service, in the least complex and most cost efficient way for Hazardous Waste.\nPrimary Duties /Responsibilities:\nBe the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by \"quarterbacking\" all aspects of the customer service cycle. When needed, consult with Technical Customer Supervisor for support on any of the below.\nOwn the communication (both internal and external) for all aspects of customer service.\nManage all other incoming customer requests, reaching out to internal Veolia resources as needed.\nCreate new Waste Information Profiles (WIPs) in adherence to EPA and RCRA regulations and select appropriate approvals codes based on facility capabilities. When needed, consult with Technical & Regulatory Specialist(s) for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).\nCoordinate with the customer to obtain all required information for service requests to maintain EPA, RCRA, DOT and OSHA compliance requirements.\nCreate accurate and detailed Jobs/Tickets, ensuring all necessary information is communicated to operations and Billing Coordinator.\nProvide support for quoting new service code categories (including surcharges) for customers.\nReview and manage all ticket errors after Holding Tank conversion, including coordinating with internal Veolia resources on any ticket errors caused due to price book setup (e.g., price does not exist, etc.).\nWork with the Contract Control group and territory Account Manager to update customer price books accordingly.\nCoordinate with branch operations team and disposal facilities (both internal and external) to schedule requests and communicate the scheduled date to the customer once confirmed.\nWork with Billing Coordinator on invoicing for customer jobs, collecting and reviewing supporting documents.\n Education / Experience / Background:\nDemonstrable experience in customer service/ fulfillment\nExperience of waste management and disposal\nPreferred degree or equivalent experience in science, mathematics, or business\nKnowledge / Skills / Abilities:\nStrong customer relationship/ management skills\nFocus on meeting customers needs, offering the least complex and most efficient (profitable) solution for Hazardous Waste\nTechnical knowledge of waste management and disposal preferred (EPA, RCRA, or DOT)\nHigh attention to detail\nHighly organized and structured - able to follow a standard process\nAble to work collaboratively across different functions and secure help from colleagues, recognize and utilize resources available\nStrong verbal and written skills.\nAbility to travel occasionally(2-5 days per Quarter) for development purposes\nRequired Certification/Licenses/Training:\nVeolia training as required.\nHigh School Diploma.\n Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.\nWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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