{"id":1168399,"url":"https://alion.io/job/veracity-technologies-managed-services-network-administrator","title":"Managed Services - Network Administrator","company":{"id":695250,"name":"Veracity Technologies","domain":"veracitytech.com","url":"https://alion.io/company/veracitytech","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minnetonka, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":162000,"period":"year","method":"role_country_seniority_unknown","sample_n":1079},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:00:08Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-04T15:33:54Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Veracity Technologies was founded in 1989 to help small businesses in Minnesota get the most out of their business technology. Over the years we have evolved to offer a best in class technology support solution, including complete IT direction, expertise, relationship, and support in a managed services environment. Small businesses rely on us to relieve their technology worries so that they can concentrate on growing their businesses and realizing their goals.\nWe chose the name Veracity because we believe that technology-dependent businesses require precision, accuracy, and truth from their IT partner in order to receive high performing technology, access, integration, and ROI. Veracity's services are focused on providing the business tools that small businesses need to compete. We provide affordable technology designs that are tailor-made to meet the unique needs of your business.\n.\n MSP NETWORK ADMINISTRATOR\nPOSITION OVERVIEW\nThe Network Administrator is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer's network systems, implementation of network hardware/software solutions, and continuous assessment of technology alignment to ensure delivered results. This role incorporates process improvement, automation, and client success modeling as core responsibilities, distinguishing it from traditional network administration positions.\nBASIC FUNCTIONS\nTraditional Network Administration Functions\nAssists in the planning, design, documentation, and implementation of various systems to include desktop PCs, servers, network equipment, phone systems, and software applications.\nPerforms on-site and remote technical support.\nAssists in the organization and inventory of all hardware and software resources.\nMaintains excellent communication with the Service Manager, Account Managers, and clientele on all tasks and projects.\nCreates and maintains good technical documentation.\nParticipates in after-hours on-call support on a rotating schedule.\nPerforms frequent service audits; identifies inefficiencies; provides recommendations; and implements efficiencies to minimize end-user disruptions.\nAssists the Account Manager with IT project scoping, research, document write-ups, and maintaining service levels.\nProvides end-user training and writes end-user SOPs to enhance productivity.\nPlan and maintain an organized calendar between on-site, escalations and project work.\nAutomation and Process Improvement Functions\nDesigns, develops, and maintains automation workflows using RPA to improve operational efficiency and reduce manual labor.\nIntegrates RPA (Robotic Process Automation) along with AI platforms to streamline business processes and enhance service delivery.\nBuilds and deploys AI-powered applications, such as tools that categorize reactive tickets and identify automation opportunities.\nTracks, quantifies, and reports on automation ROI, documenting hours saved and financial impact.\nDevelops dashboards and metrics to measure automation effectiveness and inform future automation investments.\nIdentifies, prioritizes, and implements process improvement initiatives across the organization.\nCollaborates with team members to uncover additional processes suitable for automation.\nEnsures all automation solutions are properly documented, scalable, and maintainable to prevent technical debt.\nStays current with emerging automation technologies, AI tools, and industry best practices.\nProvides training and knowledge transfer to other team members on automation tools, workflows and process improvements.\nDeploys existing and newly developed automation workflows across all applicable clients and integrates them into standard processes.\nAttends monthly AI labs.\nStays abreast of Veracity approved AI platforms.\nClient Success and Engagement Functions\nActs as a trusted advisor to assigned clients, understanding their business strategy and goals and how IT relates to their success.\nConducts client assessments and maintains documentation to ensure alignment with client needs.\nDevelops and maintains client success models that demonstrate the value of IT services and automation solutions.\nReviews client deliverables before distribution to ensure accuracy and alignment with organizational standards.\nCoordinates with external partners (e.g. vendors) to ensure integrated technical solutions for clients.\nParticipates in client meetings regarding AI as a service offerings, providing technical expertise and recommendations.\nManages assigned client portfolio.\nADDITIONAL DUTIES AND RESPONSIBILITIES\nImprove customer service, perception, and satisfaction.\nAbility to work in a team and communicate effectively.\nEscalate service issues that cannot be completed within agreed service levels.\nCommunicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.\nMaintain specific knowledge of the customer and how IT relates to their business strategy and goals.\nDevelop in-depth knowledge of the service catalog and how it relates to customer's needs.\nResponsible for entering time and expenses into the PSA/Ticketing system as they occur.\nWork through a daily schedule in ConnectWise that has been established through the dispatch process.\nUnderstand processes in the PSA/Ticketing system by completing assigned training materials and blueprints.\nEnter all work as service tickets in the PSA/Ticketing system.\nReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.\nParticipate in regular prioritization meetings with stakeholders to review automation projects and ensure alignment with organizational objectives.\nSupport the recruitment and onboarding of Help Desk backfill, including training and knowledge transfer.\nAssist in the transition of client responsibilities as part of ongoing organizational restructuring.\nOther duties as assigned.\nPERFORMANCE METRICS AND BENCHMARKS\nAutomation ROI: Document and report monthly hours saved through automation initiatives.\nClient Satisfaction: Maintain positive feedback from clients and internal stakeholders.\nCertification Achievement: Obtain and maintain required certifications within specified timeline.\nClient Load: Successfully manage assigned client portfolio.\nKnowledge Sharing: Share automation workflows and process improvements with other team members to elevate organizational capabilities.\nDocumentation: Ensure all automation solutions and client processes are properly documented in designated systems using the correct naming and configuration type, using correct structure laid out by Veracity Technologies.\nUtilization: Maintain productive time allocation across support services, network administration, and automation development.\n(ranked highest priority to lowest priority, applicant must meet 6 within the list below)\nDesktop Support Experience: examples are supporting desktop operating systems & end-user applications.\nServer Support Experience: examples are installing new servers, troubleshooting servers, and the applications that run on servers.\nAdvanced technical knowledge of Windows Server 2012r2, 2016. 2019: installed & configured the following: Active Directory, DNS, DHCP, File Services, IIS, NLB.\nExchange Server and MS365 experience: examples include Send/Receive Connectors, Exchange Server/ Office 365 migrations, troubleshooting mail flow issues.\nVirtualization Experience: primarily Hyper-V & VMWare; experience with installation & support. Experience with configuring HA/DRS capabilities a plus. \nSQL Server Experience: examples include database maintenance plans (to include backups & restores), setting up SQL jobs. Experience with database replication & SQL clustering a plus.\nFirewall Experience: installing, configuring & supporting Watchguard technologies. \nNetwork Switching Experience: installing, configuring & supporting managed switches with vLANs & routing. Familiarity with routing is a must.\n4-YRS college degree pertaining to the IT field.\nAdvanced industry certification: examples are MCSA /MCITP Server Admin (or higher), Cyber Security and/or industry specific technologies.\n\n Skills & Abilities\nSelf-motivated when projects are assigned; creates a task list; and works that list with minimal guidance. Reporting back to the Service Manager & clientele on progress/issues. We cannot afford to micro-manage.\nExceptional communication, documentation, time management, & task management skills.\nAbove average organization skills, a strong work ethic, is a team player, and can demonstrate problem solving skills.\nCommitted to professional development & technical training. Maintaining current certifications is a requirement.\nAbility to excel in a structured environment.\nThrives at meeting deadlines. Communicates progress to all affected parties.\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":8970,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-24T05:19:55Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.572,"p_room":0.55,"age_days":41,"expected_fill_days":37,"reasons":["conf:3","urgency","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/veracity-technologies-managed-services-network-administrator","json_url":"https://alion.io/job/veracity-technologies-managed-services-network-administrator.json","meta":{"generated_at":"2026-11-04T21:43:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":89,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695250},"rest":"https://alion.io/mcp/rest/get_company?id=695250"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveracity-technologies-managed-services-network-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveracity-technologies-managed-services-network-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveracity-technologies-managed-services-network-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veracity-technologies-managed-services-network-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveracity-technologies-managed-services-network-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1168399}},{"tool":"search_jobs","arguments":{"company":"veracitytech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1168399},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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